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Service Delivery Manager

Our London based client are seeking a driven and experienced Service Delivery Manager to join the team. You will be responsible for overseeing the successful delivery of IT services to ensure they consistently meet and exceed their client expectations. This is a crucial role in driving client satisfaction and organisational growth.

You will have proven experience delivering exceptional client service along with leading and managing a team of service delivery professionals, including 1^st line to 3rd line support engineers.

Salary: £45,000 - £55,000 (depending on experience)

Location: Camden, London

Benefits: Company pension after probation, support and payment for IT training, career review every quarter to ensure growth and progression, comprehensive ConnectWise university training.

What will your working week be like...

Senior Infrastructure Engineer

Are you an experienced Infrastructure Engineer/3^rd Line Support Engineer, ready to take the next step in your career? Join a renowned IT Support company in London as a Senior Infrastructure Engineer. You will play a key role in a growing team, responsible for maintaining the infrastructure and security of a diverse range of clients, while also spearheading technical projects.

This position is ideal for a candidate who has already held a senior support role, possesses strong infrastructure skills such as a thorough understanding of Windows Server and AD domains, and is eager to take the lead on projects while also mentoring junior team members.

Full Stack Developer

Are you an experienced Developer looking for a new and exciting challenge within a vastly expanding business in the Redhill are?

Working as part of the IT team, you will be responsible for the development and support of our clients web-based energy management portal and the various data feeds that bring data into the platform. This involves helping to Identify and develop solutions to both enhance the functionality to our users and improve the resilience / scalability that supports future growth. The winning candidate will play both a strategic role in the business, helping to shape the product and the architecture, but will also adopt a ‘hands on’ approach to development.

Role: Lead Full Stack Developer

Location: Redhill

Salary: £55,000 to £60,000

Hours: Monday to Friday, 35 hour week, 8am to 6pm, hybrid option (min 3 days in the office)

Benefits: to include BUPA Key cover (after probation period), Company salary sacrifice pension (5% employer and 5% employee), 28 Days holiday including bank holidays with the additional Birthday & Christmas off work, Salary sacrifice car scheme & Cycle to work scheme, Employee benefits scheme (store discounts, days out, holidays & Wellness programme, Employee assistance programme (On demand GP and confidential support line), Hybrid/Work from home (where appropriate), Growth opportunities, Company events.

Technical skills needed:

2nd Line Support Engineer

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service?

We have an exciting opportunity for a 2^nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers.

In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you.

Job Title: 2nd Line Support Technician

Salary: £35,000 - £45,000

Location: Redhill (own transport essential due to location)

Benefits:

Senior Infrastructure Engineer

Senior Infrastructure Engineer

London

Up to £55,000

Are you an experienced Infrastructure Engineer ready to take the next step in your career? Join a renowned IT Support company in London as a Senior Infrastructure Engineer. You will play a key role in a growing team, responsible for maintaining the infrastructure and security of a diverse range of clients, while also spearheading technical projects.

This position is ideal for a candidate who has already held a senior support role, possesses strong infrastructure skills such as a thorough understanding of Windows Server and AD domains, and is eager to take the lead on projects while also mentoring junior team members.

Benefits:

• Support and payment for IT training.
• Career review every quarter to ensure growth and progression.
• Comprehensive ConnectWise university training.
• Company pension after successful probationary period.

Responsibilities...

Senior Support Engineer

Senior Support Engineer

£50,000

Crawley – onsite

Join a dynamic team! Our client is in search of a seasoned and adept Senior Support Engineer to complement their skilled workforce. We are looking for an individual with a proven track record in senior support roles within the IT sector, showcasing extensive expertise as the ultimate point of escalation.

Key Responsibilities:

• Investigate, diagnose, and resolve computer software and hardware issues.
• Proactively monitor backups, systems, and conduct regular tests for recovery procedures.
• Collaborate with third-party suppliers to troubleshoot and coordinate hardware repairs.
• Ensure proper control of all IT assets and adhere to correct software licensing.
• Document changes and solutions following change control procedures.
• Manage and maintain RMM tools effectively.
• Install and configure computer hardware and software.
• Provide project support and actively participate in projects.
• Administer and maintain customer infrastructure, covering Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365.
• Install and configure cybersecurity software and hardware, such as Watchguard and Sophos.
• Contribute to the on-call "out of hours rota" for 24/7 support contracts.

Essential Experience...

Project Manager

Are you an experienced Project Manager within the energy/utilities sector?

Based at our clients Worcester office, you will manage and grow a project portfolio and deliver expert advice on utility metering and siteworks services to their clients, along with new and potential clients to include suppliers, brokers, and other stakeholders.

Professional, agile and accountable, our client is a business that believes in a genuine partnership approach in everything they do. Their aim is to be the most respected Energy Procurement & Management company in the UK.

Role: Technical Project Manager

Location: Worcester, WR8

Salary: £40,000 - £50,000

Hours: Monday to Friday, 35 hour week, 8am to 6pm, hybrid option (min 3 days in the office)

Benefits: To include BUPA Key cover (after probation period), Company salary sacrifice pension (5% employer and 5% employee), 28 Days holiday including bank holidays with the additional Birthday & Christmas off work, Salary sacrifice car scheme & Cycle to work scheme, Employee benefits scheme (store discounts, days out, holidays & Wellness programme, Employee assistance programme (On demand GP and confidential support line), Hybrid/Work from home (where appropriate), Growth opportunities, Company events.

Interested? Here’s more …

Senior IT Support Engineer

Our client, a well-established IT support, services, and solutions organisation based in Croydon, serving London and the South East are looking to expand their team.

🏷Senior IT Support Engineer

📍Croydon (Hybrid, 60% office, 40% home working)

💷£35,000 to £40,000

They’re looking to bring on an experienced IT Support Engineer with proven experience of working within a face paced environment and the ability to juggle multiple priorities and ‘wear multiple hats, spin multiple plates’.