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Senior Support Engineer

£50,000 - £50,000
West Sussex
GR18056
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Senior Support Engineer

£50,000

Crawley – onsite

Join a dynamic team! Our client is in search of a seasoned and adept Senior Support Engineer to complement their skilled workforce. We are looking for an individual with a proven track record in senior support roles within the IT sector, showcasing extensive expertise as the ultimate point of escalation.

Key Responsibilities:

  • Investigate, diagnose, and resolve computer software and hardware issues.
  • Proactively monitor backups, systems, and conduct regular tests for recovery procedures.
  • Collaborate with third-party suppliers to troubleshoot and coordinate hardware repairs.
  • Ensure proper control of all IT assets and adhere to correct software licensing.
  • Document changes and solutions following change control procedures.
  • Manage and maintain RMM tools effectively.
  • Install and configure computer hardware and software.
  • Provide project support and actively participate in projects.
  • Administer and maintain customer infrastructure, covering Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365.
  • Install and configure cybersecurity software and hardware, such as Watchguard and Sophos.
  • Contribute to the on-call "out of hours rota" for 24/7 support contracts.

Essential Experience:

  • Proficiency in MS servers.
  • Firewall setup and configuration.
  • Strong networking experience, including VLAN configuration and IP networking.
  • Hands-on experience with Hyper V host builds, SAN connectivity, and Hyper V Clustering.
  • Practical knowledge of VMWare V host builds, SAN connectivity, and VMware Clustering.
  • Expertise in Microsoft SharePoint and Teams, from the ground up.
  • Hardware experience, including drive swapping, RAID controller swaps, etc.
  • Proficiency in Azure Servers, VDI, and network builds from the ground up.
  • Possession of a current UK Driver’s license with occasional site visits expected.

Desired Knowledge:

  • Proficiency in HP/Dell and other leading manufacturers' hardware diagnostic and fault resolution.
  • Microsoft accreditations.
  • Current qualifications in firewalls, such as Watchguard, Sophos, Cisco.
  • Clear and logical thinking with a commitment to delivering high-quality customer service.
  • Ability to build strong business relationships.
  • Highly motivated, pragmatic, and practical with a strong work ethic.

Working Hours: Monday to Friday – 08:00 – 16:30 or 09:00 – 17:30 to cover operating hours. Occasional paid on-call work will be required to help provide 24/7 support for ongoing projects.

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.