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IT Support Engineer

£25,000 - £25,000 Brighton and Hove ME98205

IT Support Engineer Position

Salary: Up to £25,000 + Benefits

Location: Brighton

 

This is an exciting opportunity for an IT Support Engineer who is passionate about technology and eager to contribute to the growth of a creative space with cutting-edge facilities. Beyond just a job, this role offers a promising career path.

 

In addition to a competitive salary, you'll enjoy fantastic benefits, 25 days of annual leave plus Bank Holidays, and other perks like Free eye test vouchers.

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3rd Line Support Engineer

£38,000 - £42,000 Surrey ME98204

Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?

 Responsibilities:

  • Provide tier 3 helpdesk support to customers via email, phone, and in person.
  • Act as an escalation point for the service desk as a 3rd Line Support Engineer.
  • Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
  • Travel to sites for support work as required, typically daily, across the South-East and London.
  • Monitor backup systems and their status.
  • Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.

 

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