Our Latest Vacancies
3rd Line Support Engineer
3rd Line Support Engineer
Horsham
£38,000 - £42,000 + Benefits
Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?
Responsibilities:
- Provide tier 3 helpdesk support to customers via email, phone, and in person.
- Act as an escalation point for the service desk as a 3rd Line Support Engineer.
- Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
- Travel to sites for support work as required, typically daily, across the South-East and London.
- Monitor backup systems and their status.
- Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.
Technical Experience:
- Windows Client Machines
- Windows Server
- ADSL Routers, Firewalls, Switches, and Wireless
- PC hardware troubleshooting and installation
- Office Suite
- Hyper-V or VMWare
- Office 365
Beyond the required skills, the company is looking for an individual eager to learn and develop a successful career with them. It is crucial that the successful candidate not only excels in a team but also fits in well with this dynamic team.
Company Benefits:
- Exciting career paths
- Valuing employees
- Remote work 2 days a week after probation (6 months)
- 23 days holiday + Bank Holidays
- Group activities include boat trips, meals out, etc.
- 40 hours per week, Monday – Friday, 09:00 – 17:30
Interested?
Apply now, and let's discuss this opportunity in more detail. We can provide you with a comprehensive job description.
Note: Due to the high volume of responses, only short-listed candidates will be contacted within 7 days. YourRecruit (IT) Ltd is an equal opportunity employer, complying with all relevant UK legislation.
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