2nd Line Support Engineer
Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills?
Do you have experience of working for an IT Support company (MSP)?
Are you keen to progress your career within a fantastic, supportive company who are really going places?
If so, we have a fantastic opportunity for you!
Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a reliable partner. Their aim is to make their clients’ IT work in the best way for them.
Salary: £35,000 - £45,000
Location: Finchley, with a hybrid working option with 3 days in the office
Hours: Monday to Friday, 8.30 am – 6.00 pm
Senior Engineers are strong in all the most common and popular technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least 5 years of hard core, “in the trenches experience”, this person is a powerful communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" IT position, so the successful individual should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project; as a result you should then be able to execute, with a high degree of success, in integrating and/or solving problems in environments rich in Microsoft 365, Microsoft Server, Exchange, SQL, IIS, Cisco Internetworking, VPNs, firewalls, backups, Linux, UNIX and more.
Do you have the required technical knowledge & experience...
