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Junior Helpdesk Engineer

£25,000 - £25,000 Surrey ME18311

Junior Helpdesk Engineer

Reigate

£25,000

 

Our client, an established MSP headquartered in Reigate, with over 80 clients, mainly based within the southeast, are seeking to expand and going through a period of dynamic change.

 

They are looking for an experienced Helpdesk Engineer, with a professional manner, good communication skills and the desire to further themselves in the industry. They will be supporting clients typically with 5 to 100 users and used to working in a busy helpdesk environment.

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3rd Line Support Engineer

£38,000 - £42,000 Surrey ME98204

Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?

 Responsibilities:

  • Provide tier 3 helpdesk support to customers via email, phone, and in person.
  • Act as an escalation point for the service desk as a 3rd Line Support Engineer.
  • Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
  • Travel to sites for support work as required, typically daily, across the South-East and London.
  • Monitor backup systems and their status.
  • Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.

 

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