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3rd Line Support Engineer

£38,000 - £42,000
Surrey
ME98204
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3rd Line Support Engineer

Horsham

£38,000 - £42,000 + Benefits

 

Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?

 

Responsibilities:

  • Provide tier 3 helpdesk support to customers via email, phone, and in person.
  • Act as an escalation point for the service desk as a 3rd Line Support Engineer.
  • Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
  • Travel to sites for support work as required, typically daily, across the South-East and London.
  • Monitor backup systems and their status.
  • Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.

 

Technical Experience:

  • Windows Client Machines
  • Windows Server
  • ADSL Routers, Firewalls, Switches, and Wireless
  • PC hardware troubleshooting and installation
  • Office Suite
  • Hyper-V or VMWare
  • Office 365

Beyond the required skills, the company is looking for an individual eager to learn and develop a successful career with them. It is crucial that the successful candidate not only excels in a team but also fits in well with this dynamic team.

 

Company Benefits:

  • Exciting career paths
  • Valuing employees
  • Remote work 2 days a week after probation (6 months)
  • 23 days holiday + Bank Holidays
  • Group activities include boat trips, meals out, etc.
  • 40 hours per week, Monday – Friday, 09:00 – 17:30

 

Interested?

Apply now, and let's discuss this opportunity in more detail. We can provide you with a comprehensive job description.

 

Note: Due to the high volume of responses, only short-listed candidates will be contacted within 7 days. YourRecruit (IT) Ltd is an equal opportunity employer, complying with all relevant UK legislation.

 

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