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Contract IT Technician / 2nd Line / IT Support Engineer

£140.00 - £165.00
London
LC/14630
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Location:                             Middlesex, TW12

Duration:                             1 month initially, but with extensions and even the opportunity to go permanent (not a requirement)

Rate:                                     £140 - £165 per day (outstanding benefits for perm staff are available including generous pension scheme, life assurance, health insurance, free parking, free lunches, discounted school fees etc.

Key Skills:                              Contract. IT Support. 1st Line. 2nd Line. Helpdesk. Education. Active Directory.  SIMS. Firefly. Exchange. Internet Filtering, Safeguarding Technology. Networking – DNS, DHCP, TCP/IP. Wireless. VPN. Apple Mac.

 

*Please note that candidates must have a current DBS*

The Contract IT Technician / 2nd Line / IT Support Engineer:

Is working for a prestigious and reputable organisation within the education sector, based in Middlesex, TW12. The organisation is one of the UK’s leading independent schools with an outstanding working environment in which the IT Technician can progress. The working environment is second to none, and for permanent staff they offer benefits including a generous pension scheme, private health insurance, free lunches and free parking, plus lots more!  This is a contract role for 1 month initially, but with lots of scope to extend, and potentially even go permanent for the right candidate (if this is something you are interested in). We are looking for an experienced Technician who is confident in working in classrooms and supporting users face to face.

Sound interesting? Apply Today!

Previous Experience:

The successful candidate will have a minimum two years IT technician or first / second line support experience. They will ideally possess a recognised academic qualification or experience appropriate to the role. Ideally the successful candidate will have previous experience in working within the education sector.

The Contract IT Support Technician Will Be Responsible For:

  • Providing first line support to all users in line with the helpdesk procedures and priorities to ensure appropriate service levels are maintained and issues resolved satisfactorily.
  • Maintaining regular communication with users (Approx. 2000) whilst resolving their logged issues.
  • Supporting and maintaining all Trust owned user technology including desktops, software, laptops, printers, and mobile technology.
  • Proactively review the full IT services technology estate to provide high quality service standards.
  • Proactively walking all sites and checking IT equipment in order to log any faults and damage in the IT helpdesk.
  • A wide range of technical duties primarily in connection with maintaining, upgrading and replacing IT installations (hardware and software).
  • Resolving performance issues of any IT and audio-visual hardware, software and cabling.
  • Maintaining an accurate and complete asset register of all IT services assets.
  • Testing equipment and supporting internal and external events where IT support is required.
  • Escalating challenges to the senior IT technician or IT Operations Manager as applicable.
  • Setting up and decommissioning hardware following the school’s procedures.
  • Testing equipment and supporting internal and external events where IT support is required.
  • Replacing computer peripherals when required.
  • Maintenance on hardware including cleaning projector filters, replacing bulbs and cable management.
  • Replacing toner for departmental photocopiers and printers on a regular basis.

The post is working for an incredibly prestigious and reputable organisation within the education sector, based in Middlesex, TW12. The organisation is one of the UK’s leading independent schools with an outstanding working environment in which the experienced IT Systems Administrator can progress. The working environment is second to none, and the role offers an outstanding benefits package should it go permanent.

Sound interesting and something you would love to be part of? Apply Today!

 

Key Skills:              Contract. IT Support. 1st Line. 2nd Line. Helpdesk. Education. Active Directory.  SIMS. Firefly. Exchange. Internet Filtering, Safeguarding Technology. Networking – DNS, DHCP, TCP/IP. Wireless. VPN. Apple Mac.