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Service Desk Manager

£55,000 - £65,000
Surrey
NW18154
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Are you an experienced IT Support Technician within an MSP?

Are you looking to join a progressive business at Managerial level?

 

If so, then we have a brand new and exciting opportunity working for this industry leading Managed Cloud Service provider. Our client is entrusted with some 400+ business IT systems where their core value is to provide their customers with the very best technologies in the industry, wrapped up in kind, competent and efficient technical support.

 

Job Title: Service Desk Manager

Salary: £55,000 - £65,000 (flexibility for the right candidate)

Location: near Redhill (own transport is essential, due to location)

Benefits: 22 days annual leave, rising to 25 accruing a day per year, performance-based bonus, Company phone and laptop, Wellness opportunities, training opportunities, frequent team social events and more

 

Interested? Here’s more ….

 

Our client is looking for a tenacious and capable Service Desk Manager, to captain their small team of eight talented Service Desk Technicians.  As a Managed Cloud Services business, you will be within an assortment of technologies and varying customer landscapes.

 

Providing services directly to the customer but also via the IT “channel”, you will oversee the relationship between the customer and the technologies, for which they supply them with.

 

Day to day responsibilities will include:

  • Oversee the operation of the business-as-usual service desk function. Ensuring that the businesses reputation continues to impress with your exceptional customer service.
  • Be a compassionate and inspiring leader, to the growing team of kind and talented service desk personnel. Including frequent one to ones and devising of career development programs.
  • Develop strong working relationships with customers and third-party partners
  • Refine best practices and toolsets. For example, ITSM, knowledge base, security practices, procedures and critical incident responses.
  • Embrace your senior position within the business, with frequent interactions with fellow senior peers, to share and workshop business enhancing ideas.

 

What you’ll bring:

  • Have worked either in a Service Desk Manager or Team Leader role, for a minimum of two years.
  • Possess a broad understanding of; Microsoft Windows based technologies (i.e. Active Directory), Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site), ITSM (i.e. SLAs, dashboards, reports).
  • Comfortable with working (paid) overtime periodically, as is the nature of working within IT.
  • Are an exceptionally well organised person, with an eagle eye for detail.
  • Superb communication skills, both verbal and written. A believer in the art of communication.
  • Harbour a natural curiosity for technology and how it can be applied within an entrepreneurial culture.

 

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.