Our Latest Vacancies

1st Line Support Engineer

Our client, an MSP (Managed Service Provider) is looking to recruit a strong 1^st Line Support Engineer to work on their busy helpdesk.  Supporting a diverse range of organisations, including charities, education, manufacturing and more, no day will be the same as you manage a whole host of technical issues.

This is a company that prides itself on the level of service they provide; they are looking for someone with a strong background in IT support (min 1-2 years) someone who is passionate about IT and likes to learn and develop whilst having the fundamental skill set of a strong 1^st Liner progressing to 2^nd.

So, what will you be involved with on a day-to-day basis?

• Providing 1^st line and some 2nd technical support on new and existing support cases - some onsite, or via telephone, remote control software and email when in the office
• Providing onsite and remote migration/solution installation/configuration assistance as required
• Making recommendations to customers
• Responding quickly to alerts from automated systems that monitor both customer and company hosted IT infrastructure
• Assisting junior 1^st line engineers and handling escalated cases ensuring that the service desk meets its SLA requirements
• Knowledge sharing with colleagues and documenting procedures on internal Wiki
• Improving the efficiency of internal processes to provide value to our customers

You will be a great communicator and someone that translates effectively to those that are non-technical.  Working with a sense of urgency and priding yourself on exceptional delivery you'll get a real sense of satisfaction.  Developing strong relationships with our customers as we continue to grow is important.

Technical skills…

• Windows Server 2008, 2012, 2016
• Microsoft Exchange 2010, 2013, Exchange Online (365)
• Active Directory, Group Policy, DNS, DHCP, VPN
• Windows 7, 8, 10
• Mac OSx
• Microsoft Office 2010, 2013, 2016, 365
• Mobile Devices iOS, Android

It would be great if you have had exposure to Administration of VMware vSphere, Hyper-V and back-up software, but not essential.  Equally desirable would be knowledge of Windows Server 2019, Microsoft SQL Server 2008 onwards and Microsoft SharePoint 2013 onwards.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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