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IT Support Engineer

£22,000 - £26,000
Surrey
JB/15406
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£22,000 to £26,000

Croydon (SE25)

 

Our client is a fast paced, outsourced IT Support Company who are looking for an experienced 1st – 2nd Line Support Engineer to join their friendly team on a permanent basis. They have a fantastic working environment, they work hard, play hard and reward their employees well! Sound interesting and something you would love to be part of? Apply today!

 

The majority of the time will be office-based but there will be many opportunities for visiting customers to perform support work and installations. Being a small but great business, there may be opportunities to be involved in other aspects of the business

 

The IT Support Engineer Role:

 

  • First, second and some third line helpdesk, including taking an issue forward to further stage where required.
  • Troubleshooting and resolving computer workstation, server and network faults.
  • Installing and configuring desktop and server software.
  • Performing server-side systems administration tasks such as adding users, changing passwords etc.
  • Logging support queries and keeping asset management records up to date

 

The role also includes:

 

  • Helping to design and implement IT solutions for businesses.
  • Helping to formulate quotations and costs for products and services.
  • Researching and recommending products for customers.
  • Testing new products and technologies.
  • Helping to install and configure networks and IT services for businesses.

 

The IT Support Engineer will have the following Technical Expertise / skills:

 

  • Ideally at least 1- 2 years’ experience supporting a variety of user systems and have worked in a 1st / 2nd line Support environment on a Helpdesk.
  • Server networking (DHCP, DNS, RRAS, TCP/IP).
  • Backup regime best practices, implementation and diagnostics.
  • Firewalling & switching (Port number, routing, network fault diagnosis).
  • Remote working (RRAS, VPN, RDP).
  • User support (Unlock accounts, password creation, password changes)
  • Exchange / Office365.
  • Printer support (network printing, all common troubleshooting).
  • Experience with Hypervisors (specifically Hyper-V).
  • Customer service mind-set / effective communicator.
  • Ability to work under pressure / Ability to follow process.

 

My client can offer a fantastic working environment, the chance to be part of an extremely stable, well-established organisation with a loyal client base and rewards for loyal staff. This is the chance to work for an exciting company experiencing steady growth with a supportive work environment. Sound interesting and something you would love to be part of? Apply today!

 

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