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Business Analyst / IT Business Analyst

£35,000 - £40,000
Surrey
LC/14465
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£35,000 to £40,000 DOE plus excellent career progression, a bonus scheme, payment for training, pension, Bupa private medical, sports and social club and lots more!

Epsom, KT17 

Key Skills:               Business Analyst, Business, Analyst, IT Support. Troubleshooting. Helpdesk. Service Delivery. Ticketing System. Security. Hardware. Software. Desktop. Windows 7. Server 2008 / 2012. Network. VLAN. Cisco Switches. Routers. Firewalls. Software Licencing. VOIP Telephony. SSL Certificate Creation. Virtualisation – Hyper-V, VMWare, Citrix. Patching, System Hardening. AV – Audio Visual.

 

Are you a keen and ambitious IT Service Delivery Technician? Are you looking to work for a well-known organization in the financial services sector? Then we have an exciting opportunity for you…

 

My client is a leading financial services organization who are currently growing. They have a busy helpdesk who support 150 internal users, and they are looking for an experienced Business Analyst to join their team on a permanent basis. They can offer excellent career progression, bonus scheme, payment for training, pension, Bupa private medical, sports and social club and lots more!

 

Sound interesting? Read on…

 

About the Business Analyst Role:

 

To act as a bridge between the business and IT by working with the business to understand their needs for change or improvement, and to design, cost and source the technical requirements to deliver the changes.

 

Duties:

 

  • Communicate with the business to understand the needs of departments and the organisation as a whole.
  • Design the desired technical solution considering the opportunities and potential risks attached to the suggestions made.
  • Identify the processes and technology required to introduce the recommendations.
  • Liaise with external providers to identify potential solutions and costs.
  • Document recommendations for stakeholders including costs and risk/benefit analyses and an evaluation of the impact of the changes.
  • Support the staff and teams in making the recommended changes, including helping to resolve any issues.
  • Report on common sources of technical issues or questions and make recommendations for improvement to relevant parties.

 

Key Skills:

 

  • Excellent communication skills both written and verbal including the ability to explain technical information to people with no technical background or understanding.
  • An ability to research and evaluate options.
  • An ability to think creatively and see problems from different angles.
  • Pragmatic problem solving skills.
  • An ability to understand the practical implications of changes.
  • An ability to work closely with a range of people.
  • An understanding and practical experience of change management.
  • An understanding of the financial sector
  • An ability to research regulatory changes and how they could affect the Society
  • Analytic skills sufficient to determine the needs of business processes, individual users and departments.

 

In return our client can offer excellent career progression, a bonus scheme, payment for training, pension, Bupa private medical, sports and social club and lots more! Sound interesting and something you would love to be part of? Contact us today!

 

Key Skills:              Business Analyst, Business, Analyst, IT Support. Troubleshooting. Helpdesk. Service Delivery. Ticketing System. Security. Hardware. Software. Desktop. Windows 7. Server 2008 / 2012. Network. VLAN. Cisco Switches. Routers. Firewalls. Software Licencing. VOIP Telephony. SSL Certificate Creation. Virtualisation – Hyper-V, VMWare, Citrix. Patching, System Hardening. AV – Audio Visual.