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Senior Technical Consultant

Senior Technical Consultant

Brighton, East Sussex – Office based – Must Drive

Salary – Negotiable depending on experience – Company Electric Vehicle provided.

Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant.

They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.

Benefits:

• 25 days Holiday – increases by one day every year spent with the business, capped at 32.
• Regular social and team-building events.
• Access to a library of on-demand IT courses.
• Access to reduced pricing for personal IT hardware and software purchases.
• Access to confidential mental health and wellbeing support for you and your family.
• Social spaces in office – Ping Pong, Bar, pool tables, arcade, etc.

As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.

The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration.

Senior Technical Consultant’s core responsibilities:

• Responsible for actively driving and managing the pre-sales process with direct and channel partners.
• Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences.
• Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities.
• Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development.
• Develop and deliver technical presentations internally and externally with confidence.
• Conduct training sessions on solutions and extend product support to Business Managers and channel partners.
• Lead onsite project management and provide guidance for larger IT installation projects.
• Create and maintain technical documentation, encompassing proposals, diagrams, and specifications.
• Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals.

Qualifications and Skills required:

• Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences.
• Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role.
• Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.).
• Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365.
• Competence in Microsoft Azure configuration, administration, and support.
• Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V.
• Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing.
• Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard.
• Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc.
• Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service.
• Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content.
• Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification.
• Showcase experience in a customer-facing role and a solid understanding of the consulting process.
• Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure.

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. 

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