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IT Support Intern

£23,933 - £23,933
Greater London
ME18296
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IT Support Intern – 12month FTC

£23,933

Sydenham

Our Client, a highly reputable and well-established housing organisation, are looking to add to their IT Support Team. They’re looking for an Intern to join them on a 12 month fixed term contract with the potential to go full-time if successful!

Benefits:

  • 26 days annual leave rising by one day per year up to 31 days plus Bank Holidays.
  • Flexi-time Scheme
  • Child care Vouchers
  • Gym membership via salary sacrifice
  • Opportunity for salary progression via annual performance related pay awards
  • 35 hour working week.

Responsibilities:

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Provide a support service to all users of their IT infrastructure, hardware, business systems, and software applications for both on site and remote users.
  • Work on the Service Desk and respond to the telephone and email helplines, logging calls and providing immediate face-to-face or telephone support wherever possible.
  • Work to diagnose incidents, resolving at first contact wherever possible and identifying underlying problems and escalating when relevant.
  • Maintain ownership of incidents throughout their lifetime, including those escalated internally and to third-party providers, to ensure timely resolution and regular updates for the affected user(s).
  • Ensure ICT service delivery to the Association is provided to the agreed service levels.
  • Configure PCs, and other supported hardware and software, to agreed standards and checklists, and assist with deployment
  • Support project work with good time management skills and the ability to work with minimal supervision.
  • Assist in setting up equipment for training and presentations.

Requirements:

  • A minimum of some formal education in IT/professional certification or previous IT support experience
  • Ability to trouble shoot and resolve IT issues both on site and remotely
  • Able to communicate effectively with a wide range of people (verbally and in writing)
  • Able to plan, organise and prioritise
  • Knowledge of MS Office 365 including Teams, SharePoint, One Drive is desired.
  • Positive “can do” attitude with a commitment to providing a high standard of service to colleagues.
  • Willingness to continuously learn and develop new skills and knowledge
  • Willingness to work as part of a team and respond positively to requests for help.

Working Hours:

35 hours working week – Starting at 08:30/09:00 until 16:30/17:00

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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