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2nd Line Support Engineer

£35,000 - £35,000
Greater London
GR18199
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2nd Line Support Engineer

Croydon

Up to £35,000, DOE

Are you an IT support professional with a genuine dedication to customer service? Our client is in search of a team-oriented individual to join their established IT support team.

Operating within a fully collaborative structure, the team of IT Engineers is both amiable and highly knowledgeable, consistently going above and beyond to assist customers with any challenges. Emphasizing outstanding service and adopting a personable approach, the team combines professionalism with a touch of enjoyment.

Perks:

  • 25 days of annual leave + Bank holidays.
  • 5% contribution to the pension.
  • A supportive and friendly working environment.
  • Regular bonus incentives.

With additional training opportunities available, your responsibilities will include addressing end-user support requests via email, online forms, and telephone, as well as assisting fellow team members. The team prioritizes and logs support requests based on client needs (beyond just SLAs), collaborates with clients to identify and resolve issues, or escalates matters to other team members as necessary.

Requirements:

We are seeking a tech-savvy IT professional with a customer-centric mindset, possessing skills/experience in the following:

  • A commitment to delivering the best possible service to customers.
  • A keenness to acquire new knowledge.
  • Exceptional problem-solving abilities.
  • Outstanding English communication skills (written and verbal).
  • Proficiency in Windows, Office 365, and expertise in a variety of the following: MS Exchange, SQL, Visual Basic, Apple and Android OS, VoIP, Group Policy, VLANs, firewalls, backups, AD fault-finding, DNS, HTML, or WordPress.

Desirable:

  • SharePoint
  • Microsoft Suite
  • Bit Defender

Working Hours:

35 Hours – Monday to Friday, 09:00 to 17:00.

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. 

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