3rd Line Support Engineer
Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?
Responsibilities:
- Provide tier 3 helpdesk support to customers via email, phone, and in person.
- Act as an escalation point for the service desk as a 3rd Line Support Engineer.
- Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
- Travel to sites for support work as required, typically daily, across the South-East and London.
- Monitor backup systems and their status.
- Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.
