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Service Desk Manager

£33,000 - £36,000 plus benefits

York, YO32

 

About the Service Desk Manager Role:

 

An opportunity has become available on a full-time permanent basis within our rapidly expanding Technical team. We're looking for a dynamic Service Desk Manager to fully manage and grow our help desk whilst continuing to provide a best in class IT function to our customers.

Reporting to the Technical Director, this candidate will act as technical support to deliver an outstanding service to customers, help with the development of the role and the wider service desk team, oversee the service desk as a whole and manage a high volume of  support requests.

The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall.

Previous exposure working with Autotask or a similar help desk system is preferred but not essential.

IT Support Technician – on site

£25,000 plus excellent benefits and working hours of 8.30am – 4.30pm (4pm finish on Friday!)

Driving essential

Richmond, Yorkshire, DL10

 

Working for a well-established MSP that has, over the years, grown substantially and become a leader in providing a first class support to local educational facilities, they are now looking for suitable candidates to provide 1st and 2nd Line support to a number of clients whilst supporting the business with their continual growth.

Due to this it is essential that candidates have a full driving license and access to their own vehicle.

Suitable candidates will be dynamic and driven with a strong technical background providing a first-class support taking responsibility for the tasks completed.

The ability to demonstrate a strong working knowledge of Windows 10, Azure AD, Wireless Networks, O365, IOS devices, MDM and ideally Google G-Suite and the infrastructure of school IT systems will all help support your application. Experience of working on site and via a ticketing system will be an advantage.

 

If this is a role that piques your interest, please continue reading for the finer detail…

Field Support Technician

£20,000 - £25,000 plus benefits: gym membership contribution, health cash plan, free breakfast every day, childcare contributions and much more…

York, YO32

Working hours 8.30am - 4.30pm with an early 4pm finish each Friday. 

 

Our client, a long established and hugely successful Managed Solutions provider are looking to add to their team due to continued expansion.

 

A group with over 100 staff and an annual group turnover of £70m, they partner with the world’s leading technology manufacturers and hold a strong reputation for their solutions and innovations. Possessing a multitude of accreditations, certifications and awards, the successful Field Support Technician will be joining a renowned and rapidly growing organisation.