£33,000 - £36,000 plus benefits
About the Service Desk Manager Role:
An opportunity has become available on a full-time permanent basis within our rapidly expanding Technical team. We're looking for a dynamic Service Desk Manager to fully manage and grow our help desk whilst continuing to provide a best in class IT function to our customers.
Reporting to the Technical Director, this candidate will act as technical support to deliver an outstanding service to customers, help with the development of the role and the wider service desk team, oversee the service desk as a whole and manage a high volume of support requests.
The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall.
Previous exposure working with Autotask or a similar help desk system is preferred but not essential.