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1st/2nd Line Support Technician

£22,000 - £25,000
London
NW16839
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More about them…

With a fantastic reputation within the industry, my client specialises in providing bespoke technology solutions to a mainly London client base. They are looking for an experienced 1st / 2nd Line Support Engineer to join their team, to provide remote and face to face support to their clients across London.

Your primary responsibilities & duties will include:

  • Providing 1st and 2nd line IT Support to our customers
  • Monitoring Customers Infrastructure via RMM solution
  • Following escalation procedures to ensure Service Level Agreements are met
  • Managing customer issues through to closure
  • Identifying recurring outages and trends
  • Providing ongoing documentation and improvement of processes
  • Liaising with a third party suppliers
  • Attending Customer’s sites when necessary

Do you have the essential skills required for this role?

  • Networking & Server experience
  • Understanding of priorities and SLA’s
  • RMM / PSA experience preferred
  • Microsoft desktop OS experience (7 to Windows 10)
  • Microsoft Office (2013 to 365)
  • Office 365 administration
  • Basic Active Director administration
  • Diagnosing and resolving technical issues
  • High level desktop and remote support skills
  • Exceptional customer service

Desired non-essential skills:

 2+ years professional experience working for a Managed Service Provider

  • Microsoft Server 2003-2019
  • DNS
  • Microsoft Exchange 2010-365 Administration
  • Backup technologies
  • Anti-Virus technologies
  • Mac OS
  • Mimecast
  • Autotask PSA
  • Datto RMM

 

Working within this established and growing business, you will be joining a small team of IT experts, offering full IT support to all their clients. Although the majority of your week will be working from home, they do offer a fantastic working environment, an extremely loyal client base to work with and internal development opportunities. Sound interesting and something you would love to be part of? Apply today!

 

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

 

Keywords: 1st Line, 2nd Line, Technical Support, Remote Support, Managed service provider, MSP, Client Support, IT Engineer

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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