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IT Support Engineer

£28,000 - £35,000
Surrey
LC/16273
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1-year fixed term contract

Kingston up Thames

£28,000 - £35,000 dependent on experience

 

  • Are you an experienced IT Support Engineer within experience of the education sector?
  • Do you have some experience of supporting Apple Mac devices as well as knowledge of JAMF?

 

The IT Support Engineer role is working for a prestigious organization within the education sector. They have a beautiful location of work and fantastic benefits including excellent training and lots more.

 

They are looking for an experienced hands-on IT Support Engineer with experience of providing technical support to customers / clients within the education sector. They are looking for someone who is confident in their abilities to support staff and students with technical support issues on a daily basis, therefore it’s imperative you have previous experience within the education sector.

 

In return, my client can offer the chance to work in a varied and interesting role, receive excellent training and excellent staff benefits. Sound interesting and something you would love to be part of? Apply today!

 

Duties for the IT Support Engineer:

  • The role is centered on the support, maintenance and break/fix of both hardware and software located at our customer’s school premises based in Kingston Upon Thames.
  • The work will be predominantly on Microsoft Server 2012R2/2016/2019, Microsoft Exchange 2013/2016/2019, Office365 & Microsoft Remote Desktop Services.
  • Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA’s via both remote Telephone support and on site.
  • Checking & Monitoring client servers and backups and responding to flagged failures.
  • Delivery & Deployment of Microsoft Products (New Install’s & Migrations)
  • Managing & Maintaining the Hosted Network & Systems Monitoring Application.

 

Knowledge & Skills Requited:

  • Experience working in School Environments is essential
  • Commercial working knowledge of Microsoft Windows Client & Server Operating Systems and Apple macOS. (JAMF preferred)
  • Proficient user of Microsoft Office product suites.
  • Good and personable communication skills.
  • Good Networking Skills/Knowledge Routers & Switches.
  • Other skills that would be beneficial include knowledge of AV Products (Sophos etc), Remote Desktop Services (Microsoft & Citrix), Smart Devices (Apple iPhone, Apple iPad, Android)
  • Familiar with working from and with helpdesk software CRM, Auto Task, Connect Wise or similar.
  • Formal IT Certifications are desirable
  • DBS/CRB checks will required

 

My client can offer the chance to work in a beautiful setting within a fantastic working environment, and to receive excellent training and support in order to further enhance your career.  Sound interesting? Contact us today!

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.