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2nd Line Technical Support Engineer

£25,000 - £35,000
London
LC/16394
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£25,000 - £35,000 plus excellent benefits including training

London, Tavistock Square, WC1H

 

Are you looking for a company that will utilise your technical knowledge whilst developing your IT Skills and progressing your career?

 

Is this the right organisation for you?

They follow three simple, yet very important traits: Respect, Honesty and Helpfulness. By honouring these, they have gone on to become a very successful specialist IT Support Company, put simply, they provide IT Support and advice to help businesses succeed.

 

Are you right for them?

Are you continually looking to improve and better your skills? My client are looking for someone who is a confident communicator who enjoys dealing with multiple customers on a daily basis. Are you a hardworking professional who loves technology and enjoys helping people? Then this could be the opportunity you are looking for! You will have:

 

  • At least three MCPs, including a desktop and server operating system and want to gain certification rapidly to advance your career. We expect you to achieve MCSE/MCITP within 6 months of joining us.
  • Spent at least three years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients).
  • The ability to work on making yourself and your team better.
  • You are a stickler for detail.
  • Love technology: especially Microsoft (There is no requirement to have experience in all these areas specifically, but it is advantageous if you have had exposure to these: Windows Server 2012, Exchange Server 2013, Windows 8, The Microsoft Technologies stack including Azure, Intune etc) BlackBerry, Apple, antivirus, firewalls (SonicWALL and Cisco Meraki especially relevant), networking, backup, virtualisation (Hyper-V).

 

What more could you want?

They are a Microsoft Gold Certified Partner and also have fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff!

 

They have been in business since 1987. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.

 

What will your working week be like?

On a day to day basis, you will be providing excellent customer service to external clients, up to a senior level. You will be acting as an escalation point for the technical team. Other duties include:

 

  • Troubleshoot problems by telephone, remote access and onsite visits.
  • Help improve company systems, procedures and knowledge.
  • Ad hoc and planned mentoring of technical colleagues
  • System builds, configuration and installation (remote or on-site)
  • Diligent documentation and time-keeping
  • Solution design and research and development for internal and client use

 

What are the benefits?

 

  • Extensive training opportunities, (payment and support for industry recognised qualifications)
  • 20 days holiday, increasing 1 day per year (to a maximum of 25).
  • Company Pension.
  • Death in Service.
  • Health Scheme.
  • Annual interest-free travel loan.
  • Cycle to work scheme.

 

Apply now, you do not want to miss out on this fantastic opportunity!

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.