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Junior IT Support Analyst

£25,000 - £28,000
London
JB/16254
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Our client is one of the largest insurance companies in the UK. They are looking for a Junior IT Support Analyst to join them on a permanent basis, to work at their London office.

As a key member of the IT Support Team you will participate in all areas of first and second line user support for all installed systems.

Here's what's in it for you

  • Generous salary, and pension
  • 24 days holiday plus Bank Holidays rising to 30 days with length of service
  • Annual Reviews
  • Childcare vouchers
  • Cycle to work scheme
  • Onsite health screening and virtual GP services
  • Enhanced maternity pay
  • Season ticket loans

The Junior IT Support Analyst Duties:

  • Installation of new equipment.
  • Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
  • Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.
  • Assist in day to day Infrastructure tasks.
  • Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
  • Provide cover for other team members and ad hoc duties when requested by Management.
  • Deliver a continuous high level of customer service- 'We live Service'.
  • Log into the call centre on arrival, logout at the end of the day.

What you'll need to succeed as the Junior IT Support Analyst:

  • 1st / 2nd Line Support experience with around 1-3 years' experience
  • Taking ownership of 1st\2nd line tickets
  • Understanding the general and legal principles applicable to insurance
  • Laptop\PC builds
  • Meeting Room AV\VC support
  • Deskside assistance\face to face\IT advocate
  • Admin tasks such as report running and asset management
  • AV\SEP reports
  • Windows 10\Office 2016
  • WebEx\WebEx Teams support
  • Mac OS skills
  • Mobile devices\Airwatch reports
  • Sharefile\Reports
  • Aruba\Wi-Fi basic admin
  • Active Directory\users\computers\security groups etc
  • Basic Exchange administration
  • Software deployment (PDQ). keeping environment up to date with Windows\3rd party updates
  • Printing\troubleshooting

In return my client can offer an exciting working environment, masses of career potential and training and the chance to develop your skills considerably. Sound interesting and something you would love to be part of? Apply Today!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.