Our Latest Vacancies

IT Service Manager

£30,501 - £30,501
North England
CR/15980

£30,501

Covering Oldham, Manchester

 

You will be entitled to a continuous Professional Development (CPD) Programme using industry certified accreditation, a pension scheme with a Local Government pension provider and a generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after five years (plus 8 Bank Holidays). Joining this great, rapidly growing organisation will give you the opportunity to fully utilise your current skillset whilst learning new processes and procedures. They offer a great work life balance and believe in training their staff to maximise their full potential.

 

Due to the nature of this position that you will be required to undertake a full DBS/CRB check.

 

One of the largest Multi-Academy Trusts in England. Established in 2004 with a vision to create "Exceptional Education at the Heart of the Community" and have since grown into a family of 49 Academies across the UK! Currently serving over 25,000 young people! Progress your career with an organisation dedicated to transforming lives and learning!

 

Job Purpose:

 

  • The Cluster Manager is responsible for all aspects of technical ICT operations in a pre-defined geographic area. The role exists to facilitate the Regional Service Delivery Manager (RSDM), in a senior technical capacity to deliver an effective, fit for purpose ICT service. The purpose of the role is to:
  • Act in a supervisory and hands-on capacity to ensure the smooth running, maintenance and development of ICT systems to facilitate Teaching, Learning, Administration and Leadership for academies within the designated area.
  • To lead the onsite support teams in your area to deliver a high quality, cost effective support service.
  • To act in a senior technical capacity providing advice, completing projects and technical support both remotely and face to face.
  • To support pupils and staff in the appropriate use of ICT, through advice or training
  • To work with the regional service delivery manager to deliver ICT support, plan and execute projects and develop ICT in line with the academy’s and wider development plans
  • To support other technicians in performing their day to day duties, by providing technical and procedural advice.
  • To travel to academies in your area to develop and train onsite teams, oversee projects and manage equipment/software failures.
  • To provide a local communication\liaison point between IT and the academy leadership teams and build relationships with onsite technical teams, the assigned sites and the Regional Service Delivery manager.
  • To assist in the delivery of, and operate within, the agreed SLA.
  • To manage and escalate service requests to RSDM to avoid service breaches. To attend project meetings, and build operational relationships with academy leadership teams where appropriate.

 

Some of the Responsibilities:

 

  • Provide a senior technical support service to maintain, upgrade and repair a wide range of PCs and peripherals; install applications using MS deployment technologies.
  • Detect, diagnose and resolve PC, peripheral and application errors.
  • Perform advanced diagnosis procedures on PCs, peripherals and applications.
  • Advise on compatibility of hardware, applications and operating systems, according to user requirements.
  • Build, test and deploy images for client machines using Ghost or WDS
  • Manage and Maintain server and network systems for the assigned sites, including performing server recovery and migration work.
  • Management of Hyper-V infrastructure.
  • Install and maintain standard network cabling; perform diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
  • Install, maintain and support Cisco Phones
  • Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
  • Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
  • Responsible for the completion of weekly, termly and annual checks to server, client devices and network infrastructure, recording potential issues on the Call Management System and escalating where required.

In return the client can offer a fantastic career progression and a fast-paced, dynamic and incredibly exciting working environment with a great range of projects ready for you to sink your teeth into, plus benefits including a final salary pension, 25 days holiday rising to 30 and outstanding training investment.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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