Our Latest Vacancies
1st/2nd Line Support Technician
£22,000 to £24,000
Watford, WD24
Are you someone that has a passion for learning new technologies and resolving technical problems? Are you looking for that next challenging step up in your career? Keep reading!
Benefits:
- Monday – Friday 9am – 6pm
- 31 days holiday, inclusive of statutory bank holidays.
- Training on products and services.
- Onsite visits and a challenging and varied working environment.
- Plenty of career progression.
My client is a highly reputable and well-established MSP who provide fully managed IT services, projects and consultancy to various small and medium-sized businesses throughout the UK. They’re now looking for a new 1st/2nd Line Support Technicians to join their growing technical team.
So over to you…
You will be responsible for providing consistent, high quality, customer focussed 1st and 2nd line support to a number of different clients throughout the UK.
Responsibilities/Duties:
- Provide technical advice to customers searching for solutions
- Escalate issues to vendors and distributors where necessary
- Arrange repairs in-house or with vendors
- Test new software, products and solutions
- Assist the team with day to day support
- Take incoming support calls from customers
- Apply troubleshooting techniques with customers facing issues
- Log support tickets
- Customer documentation
- On-site visits to customers as and when required
- Remote desktop support with customers where required
Skills required/desirable:
- Experience providing 1st / 2nd line direct end-user IT support.
- Installing, troubleshooting, supporting Windows 7,8,10 operating systems.
- Basic Networking knowledge.
- Active Directory, Group Policy, Exchange
- PC Hardware and troubleshooting.
- Experience using and troubleshooting Microsoft Office applications.
- Excellent oral and written communication skills.
- Ability to prioritise work and manage projects.
So what are you waiting for? Get applying today!
Analyst. Engineer. Field. Networking. Support. Cisco. Meraki. CNMA. CCNA. CCNP. MCSA. Wireless. Security. Meraki. Network. Data Centre, Cloud, switching, wireless, collaboration. Junior, Trainee, Graduate. Application. Support.
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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