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2nd Line Desktop Support Technician

£22,000 - £27,000
Surrey
JB/15362
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£22,000 to £27,000 + benefits including (company pension scheme, training opportunities and regular company events)

Sutton (SM2)

Monday to Friday plus one weekend per month

 

Our client is a growing, fast paced, outsourced IT Support Company who are looking for an experienced IT Support Technician to join their friendly team on a permanent basis. They have a fantastic working environment, they work hard, play hard and reward their employees well! Sound interesting and something you would love to be part of? Apply today!

 

The 2nd Line Support Desktop Technician Role:

 

The main purpose of this position is to assist the Company’s clients in resolving their desktop queries remotely (either via phone or email) whilst adhering to the Company’s ticket based logging system.

This position will provide the successful candidate with the exposure to a broad range of IT related technologies and issues with the opportunity to be part of the on‐going development of the Company’s systems, procedures and knowledge base.

 

The 2nd Line Support Desktop Technician duties include:

 

  • Troubleshooting and resolving IT Desktop/end user queries.
  • Maintaining and supporting Windows 7, 8 and 10 based operating systems.
  • Supporting Microsoft based products predominately, but not exclusively.
  • Liaising with third parties and suppliers.
  • Providing support to clients either in person, over the telephone or via remote access.
  • Carrying out daily client systems checks.
  • Maintaining and supporting IT security.

 

Our Ideal 2nd Line Support Desktop Technician Will Have the Following Technical Expertise:

 

  • Must have worked within the SME market and supported IT for SME’s.
  • Previous good working knowledge of Microsoft Windows 7, 8 and 10.
  • A demonstrable understanding of firewall and router technologies.
  • Understanding and knowledge of Cloud technologies.
  • The role requires a good working knowledge and hands on experience. You will be required to install, support and troubleshoot the following technologies;
    • Windows 7 to 10
    • Microsoft Office 2007 to 2016 including 365
    • Single site Firewall/Routers using DSL, ADSL and leased lines
    • Wireless and Ethernet networking
    • Basic Active Directory user management i.e. creating users accounts, password resets
    • Basic Exchange Server mailbox management i.e. creating new mailboxes, mailbox permissions
    • TCP/IP and DNS
    • Mobile phone email

 

My client can offer a fantastic working environment, the chance to be part of an extremely stable, well-established organisation with a loyal client base and rewards for loyal staff. They can offer career progression. This is the chance to work for an exciting company experiencing steady growth with a supportive work environment. Sound interesting and something you would love to be part of? Apply today!

 

Key Skills: IT Support, 1st Line, 2nd Line, Engineer, IT Cluster Engineer. SME. IT Support Company. Managed Service Provider. MSP.  Support Engineer. MCP. CompTIA. Microsoft Windows. Server. Firewalls. Office 365. O365. Cloud. Microsoft. MCDST. MCSA. CCNA. Windows 7, 10. Server 2008 / 2012. ITIL Foundation. Mobile. Field. Firewalls. Switches. VMWare.             

    

In return the client can offer an outstanding working environment, as well as additional training and benefits, and the chance to work with a growing organisation that can offer fantastic career progression and potential. Sound interesting? Contact us today!

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.    YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.