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Service Desk Coordinator

£23,000 - £32,000
Surrey
LC/15150
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£23,000 - £32,000 plus outstanding benefits including training, paid overtime, mobile and internet expenses, vendor training, social events and lots more!

Location:  Banstead, SM7

Key Skills:  Service Desk Coordinator, Helpdesk Manager, Team Leader. B2B, MSP, IT Support, 1st Line, Ticketing System, Allocating Workloads, Case Handler, Dispatcher, Microsoft Certifications, Windows Server, Active Directory, Exchange, Desktop, Laptop, Hardware, PC.  

 

  • Do you have experience of allocating workloads within a busy service desk / ticketing system environment?
  • Do you have some experience of B2B support?
  • Are you looking to progress your career within a forward-thinking, dynamic and busy environment? We have an exciting opportunity for you!

 

This Service Desk Coordinator role is working for a vibrant and forward-thinking IT support services organisation that is currently rapidly growing. They are looking for keen and proactive candidates with experience of allocating work within a busy service desk / helpdesk / ticketing system environment join their team on a permanent basis. They will support you with training and career growth and soon after starting they will pay for your Microsoft Certifications!

Please note that it’s vital that you have previous experience of B2B support.

 

The Service Desk Coordinator Duties:

 

  • Allocating workloads / tickets within an extremely busy IT Support Helpdesk comprising of 7 Technical Support Engineers.
  • Managing the processes involved with logging support cases for customers and delegating/escalating cases to the appropriate Support Engineer resource based on Service Level Agreements.
  • Taking calls from customers and supporting 1st line support activities such as password resets etc.
  • Attending all appropriate customer "Review of Service" meetings and providing some account management / client liaison when required.
  • Coordinating the delivery & deployment of projects (New Install’s & Migrations) with key clients and stakeholders.
  • The work will be predominantly on Microsoft Server 2008 R2, 2012R2, 2016, Microsoft Exchange 2010/2013/2016 & Microsoft Remote Desktop Services.
  • Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA’s via both remote Telephone support and on site.

 

Ok, so over to you! The Helpdesk Coordinator – Requirements:

 

  • First Class Customer facing and presentation skills.
  • Experience of allocating workloads / tickets within a busy service desk / helpdesk environment.
  • Some technical knowledge / experience of IT support.
  • Experience of providing B2B technical support.

 

In return, my client can offer a fantastic working environment, an exciting role within a forward-thinking, growing and dynamic organisation, the chance to develop your skills within the latest technologies and the chance to receive training! Sound interesting and something you would love to be part of? Apply today!

 

Key Skills:                                 Service Desk Coordinator, Helpdesk Manager, Team Leader. B2B, MSP, IT Support, 1st Line, Ticketing System, Allocating Workloads, Case Handler, Dispatcher, Microsoft Certifications, Windows Server, Active Directory, Exchange, Desktop, Laptop, Hardware, PC. 

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.    YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.