Our Latest Vacancies

Helpdesk Analyst / Software Support Consultant

£18,000 - £23,000
London
LC/14846
Apply Now Talk To Us

£18,000 - £23,000

Wimbledon

20 days’ holiday, increasing to 25 days, performance related bonus and lots more 

Skills:    MS Office. Windows 7. Active Directory. Desktop Support. Helpdesk. LANS. TCP/IP. MCP. Microsoft Certified Professional. MCT. Microsoft Certified Technician.

 

A specialist provider of technology and service solutions to the retail industry. Operating out of Wimbledon, London with an enviable customer base in excess of 100 customers with approximately 1,000 outlets, based predominantly in the UK and Ireland.

This is a fantastic opportunity to work with a dynamic, innovative and highly successful team in south west London.

Sound interesting and something you would love to be part of? Apply today!

The individual will ideally have at least 1-2 years' experience in 1st and 2nd line support, will be interested in learning a new, bespoke software application and providing support on this on a daily basis, and be able to support and help customers with technical issues and in getting the best out of the software.

 

The Helpdesk Analyst / Software Support Consultant role includes:

 

  • Diagnosing incidents as logged by our clients regarding our specific software.
  • Providing User and Desktop support and troubleshooting as well as training for our clients.
  • Liaising with clients on a daily basis, updating them on any incidents logged on the helpdesk.
  • Record all entries into our CRM solution and maintaining the database.
  • Working closely together with the In-house IT team.

 

Responsibilities:

 

  • Maintaining a high level of customer satisfaction.
  • Producing call stats reports.

 

Essential:

 

  • 1-2 years' helpdesk / service desk experience.
  • An interest in learning a bespoke software application, and providing support on this.
  • Good desktop support and desktop hardware experience.
  • Good knowledge of MS products (MS Office, Windows, user management under AD).
  • Willingness to travel to our client's suppliers' overseas offices occasionally to help support team.
  • Excellent English verbal and written skills.
  • Maintaining a high level of customer satisfaction.
  • Producing call stats reports
  • Knowledge of Windows 7, Active Directory (AD), MS Office, Desktop Support.

 

Desirable:

 

  • Computing related degree.
  • Networking experience i.e. LANS, TCP/IP
  • MCP or MCT etc.
  • Computing related degree will be an advantage.

 

Skills:    MS Office. Windows 7. Active Directory. Desktop Support. Helpdesk. LANS. TCP/IP. MCP. Microsoft Certified Professional. MCT. Microsoft Certified Technician.

*Please note that this role involves some shift work (8-4, 9-5.30 and 11-8).

Have you downloaded our Mobile App? You can apply for this and many other jobs using our Mobile App, just search “YourRecruit IT” in your Apple Store or Google Play!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.