Our Latest Vacancies

Senior Support Engineer / Support Engineer

£30,000 - £35,000
Berkshire
CR/14453
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£30,000 to £35,000 plus benefits

Wokingham , Berkshire

25 days holiday, Pool Car, Pension Contribution, and more!

IT Support, Server, Windows, Exchange, Network, Active Directory, DNS, Back Up, VPN, Desktop, MSP, CCNA, VMware, Virtualisation, Citrix

 

This is a career defining opportunity to join a well-established IT Professional Services company. MS Gold Solutions provider and Fortinet Platinum provider! This organization is experiencing a period of sustainable growth. Brilliant benefits, great company and huge career progression on offer! Apply now!

 

*Fantastic opportunity to become an important part of a well-regarded company!

 

An exciting opportunity has arisen, due to internal promotion, to work for a specialist network and security Solutions Company, offering consultancy, professional and managed services and software development. This company have fantastic prospects and offer great training and career development.

 

The Support Engineer:

 

We are looking for an ambitious, professional and focused individual who can help our client to continued growth and success. You will be joining a truly professional service department, which is regarded as a very important arm of the business! Your responsibilities will include:

 

Main responsibilities:

 

Internal Technical Support

 

  • To provide high level Operational duties
  • To perform medium level operational duties (i.e. File Backups \\ Licensing)
  • To perform low level administrative duties (i.e. Domain Renewals \\ SSL Certificate Renewals)
  • To provide desktop support and general configuration of software
  • To provide network support and general configuration
  • To provide staff and clients with server support and general maintenance
  • Ensure that all IT helpdesk requests are actioned
  • Achieve KPI’s for IT/Helpdesk outputs
  • Assist with the testing of internal applications and projects

 

External / Client Technical Support

 

  • To deal with customers in an empathic and technically effective manner
  • To provide external client support via telephone/email and on site
  • Deployment of new customer websites
  • Provide technical assistance as required for new client projects

 

Key skills and experience:

 

  • Experience of customer orientated environment
  • Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
  • Experience of managing MySQL and MSSQL Databases
  • Knowledge of VoIP technologies
  • Relevant technical experience
  • Ability to liaise with customers in an empathic and technically effective manner
  • Excellent communication skills with the ability to provide advice to non‐technically aware customers (either internally or externally)
  • Excellent telephone manner
  • Ability to work well within a team as well as on own Key behaviours

 

Apply now!

 

TCP-IP, Routing, Firewall, Fortinet, Ethernet, Switches, HP ProCurve, Draytek, VLAN, Wi-Fi, Aerohive, Networking, Network Analyst, Network Engineer