Our Latest Vacancies

2nd / 3rd Line - Senior Support Engineer - Contract

£200.00 - £260.00
London
CR/14331

Rate:                                                     £200 - £260 per day

Start Date and Duration:               ASAP, 1 month initially, with extensions

Location:                                             Central London, SE1 

Key Skills:                            IT Support. 2nd Line. 3rd Line. Escalation. MSP. Service Provider. Desktop, Laptop, WAP, Software, SLA, Server, Networking, Apple Mac, Windows, Active Directory, Exchange, Mobile, VMWare, Hyper-V.

 

2nd / 3rd Line - Senior Support Engineer Role:

 

Working for a successful, strategic IT provider specialising in Solutions and Support for London based SME\'s.   Our clients have a growing technical team and are looking for an experienced IT support engineer to be the escalation point for other engineers within the team. The candidate should have a strong background in a similar role and be able to demonstrate advanced troubleshooting skills across various types of technology.

 

The client has a large customer base and therefore a busy helpdesk, the candidate will need to be able to manage their time and support calls efficiently, as well as being the escalation point for other members of the team.  Excellent customer facing skills are required and you must be driven by customer satisfaction.  The ability to work under pressure and meet defined SLAs is essential.

 

2nd / 3rd Line - Senior Support Engineer Duties:

 

  • Performing onsite maintenance days for customers.
  • Onsite installs of Desktops, Laptops, WAPs, software roll outs.
  • Responsible for meeting our 1 hour onsite SLA for resolve issues that cannot be resolved remotely.
  • Providing desktop\\server support over the phone, via remote access tools and on site when required.
  • To configure, test, support and maintain a varied range of hardware including Servers, Desktops, Laptops, Printers, Mobile phones and Tablet computers.
  • Take ownership and resolve issues that have been escalated from the 1st
  • Complete part movements Goods received and Outgoing goods to customer sites for projects. (RMA generation & physical movement) in a timely manner, returning items as required.
  • Achieve KPI targets to include but not conclusive to 1st time fix.

 

Technical Skills:

 

  • Extensive experience in an IT support role
  • Windows Server and Apple Mac architectures
  • Knowledge in software and hardware firewalls.
  • Active Directory Management
  • Centralised Anti-virus management.
  • Microsoft Exchange administration
  • Networked Printers
  • Networking fundamentals (switching/cabling/DHCP
  • Mobile Technology (iPhone, Android and Blackberry deployments and support)

 

Desirable But Not Essential:

 

  • MCTS or MCITP, MCSE qualifications are an advantage.
  • Familiar with the remote monitoring tool LabTech.
  • Familiar with the Technology recording software ConnectWise.
  • Knowledge of VMWare and Hyper-V

 

Personal Skills:

  • Passion for IT and willingness to learn and improve
  • Understands the importance of teamwork and their role in the team.
  • Articulate, confident, polite and friendly telephone manner.
  • ‘Hands on’, ‘can do’ and ‘proactive’ attitude is a must.
  • Must be well organised.

 

In return, our client can offer a fantastic working environment, contract extensions and the chance to play a key role within a successful business. Sound interesting? Contact me today!

 

Key Skills:                            IT Support. 2nd Line. 3rd Line. Escalation. MSP. Service Provider. Desktop, Laptop, WAP, Software, SLA, Server, Networking, Apple Mac, Windows, Active Directory, Exchange, Mobile, VMWare, Hyper-V.