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Technical Support / Software Support Consultant

£20,000 - £25,000
Surrey
LC/14296
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Salary:                 £20,000 - £25,000 dependent on experience, plus benefits including Bupa healthcare, rising holiday and more.

Location:             Reigate, RH2 

Key Skills:              Junior. Graduate. Trainee. Software Support. Specialist. Electronics. Technical Support. 1st Line. Helpdesk. Hardware Manufacturer. Big Fixing. Customer. Query. Product Return. Warranty.

 

Interesting opportunity available within an extremely well-established, family run business based in Reigate!

 

*Due to the location of this role, candidates will ideally be a driver*

 

Key Skills:

 

  • Do you have some hardware support experience and a desire to learn?
  • Do you have strong communication and customer service skills?
  • Are you looking for an exciting opportunity to work within a prestigious, specialist organisation

 

This is a great opportunity for a technical candidate who is keen to learn and gain experience in resolving software queries with fantastic customer service skills.

 

About the company:

 

My client is an extremely well established organisation who are specialists in their chosen field. The organisation is highly innovative and leading-edge within their market. They have a fantastic working environment, they are a family-run business and can offer prospective candidates the chance to grow skills within other areas of the business.

 

The Technical Support Role:

 

  • You will be the first port of call for the loyal client base, answering queries or issues on specialist products.
  • You will be client facing and will talk through issues over the phone, providing resolutions within a timely manner.
  • You will identify and report issues and bugs to the development team, and work closely with them to resolve.
  • You will take feedback from the users in regards to specialist products, and pass these on to help make improvements.
  • You will also have the opportunity to learn more about the hardware and become hands-on in providing repair and fixing services.
  • You will also be responsible for managing product returns and warranty claims.

 

Our Perfect Technical Support Candidate;

  • Ideally, you will already have gained some experience within a similar role, providing Technical Support or hands-on hardware support to clients.
  • You will have a good knowledge of IT and the ability to learn new hardware and software. Full training on the specific software will be provided.
  • You will be switched-on, with a desire to learn and improve yourself.

 

OK, so what have we got to offer you?

 

  • An interesting industry to work in, with lots to learn!
  • A fantastic working environment, within an extremely well-established, stable, family-run business.
  • Free parking, generous salary and the opportunity to progress into other business areas as the business grows.

 

My client is an extremely well established organisation who are specialists in their chosen field. The organisation is highly innovative and leading-edge within their market. They have a fantastic working environment, they are a family-run business and can offer prospective candidates the chance to grow skills within other areas of the business.

 

OK, so that’s the role, now over to you –

If you think this Software and Customer Support role is perfect for you, please do get in touch today!

 

Key Skills:              Junior. Graduate. Trainee. Software Support. Specialist. Electronics. Technical Support. 1st Line. Helpdesk. Hardware Manufacturer. Bug Fixing. Customer. Query. Product Return. Warranty.