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IT Manager

£50,000 - £55,000
East Sussex
MH17999
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Are you an exceptional IT Manager with a passion for technology and progression? My client is an established IT services provider providing specialist services to the AEC industry since 2002. Currently looking for a dynamic and capable individual who is looking to work with a team and can make a significant impact. They put customer experience and service quality at the forefront of what they do, whilst genuinely helping our people develop in their roles. Extremely passionate about making working lives better at a time when the innovative use of technology has never been more vital.

If you have leadership experience within an MSP environment, enjoy building successful service desk teams and delivering transformative projects, then we would love to hear from you!

IT Manager Responsibilities:

  •                      Furthering the vision for the direction and then delivery of our IT services offering, working with the CEO and Head of Operations to build a pathway to success.
  •                      Overseeing the Service Desk Coordinator in the management and development of the IT Services Team, ensuring the quality and instancy of support is as expected, with the levels of responsiveness required to meet the requirements set out by key clients. The IT Manager will also cover the oversight of IT Support Engineers, in the Coordinator’s absence.
  •                      Overseeing project design and delivery working with technical specialists in the company
  •                      Undertaking infrastructure project work according to agreed schedules, providing clear communication to external stakeholders, working in liaison with the Business Coordinator
  •                      Owning the ultimate responsibility within the business to ensure all IT services software toolset are utilised with a vision of maximum efficiency and cohesion, which results in client experience excellence.
  •                      Act as a point of escalation for technical issues that require solutions from clients via phone, video and in person meetings, in addition assisting with troubleshooting requirements raised by junior members of the service delivery team, providing guidance and support.
  •                      Responsible for delivery of monitoring and backup services, across IT Services
  •                      Involvement in the delivery of IT projects: Service Desk and change projects (physical, virtual, software)

IT Manager Skills and Qualifications:

  •                      Management experience in the IT Services industry engaging with internal and external stakeholders.
  •                      MSP 3rd line support experience and above.
  •                      Experience with Service Desk software, RMM and monitoring tools and IT Documentation software.
  •                      A good understanding of current IT security fundamentals and fundamentals of ITIL.
  •                      Server, storage and desktop design and administration (Cloud and physical).
  •                      Microsoft Services administration (365, Azure, Entra, Autopilot, Intune).
  •                      A working understanding of Networking switching, routing, firewalls, and VPN.
  •                      A working understanding of VoIP/SIP (3CX) and VC.
  •                      Experience working with ticket systems and RMM tools.
  •                      Proven technical, problem solving and troubleshooting skills.
  •                      High attention to detail with the ability to follow procedure.
  •                      Excellent communication skills including telephone manner.
  •                      Capable of working independently and as part of a team.
  •                      IT services to the AEC industry (Architecture, Engineering and Construction) experience is highly desirable for this role.
  •                      Flexibility to work onsite at client locations and our national UK offices when required.

Benefits:

  •                      Group Pension Scheme
  •                      Flexibility including some home working where appropriate
  •                      25 days annual leave (+ bank holidays)
  •                      Individual development plan with progression path
  •                      Training opportunities
  •                      Recognition of Excellence scheme
  •                      Team drinks and social events

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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