Our Latest Vacancies

Customer Experience Lead – UX/UI

£45,000 - £50,000
Surrey
MH17352

With a strong emphasis on culture that encourages innovation, my client, who’s head office is based in Redhill are now looking for a Customer Experience Lead to join a forward thinking Service Improvement Team. With a competitive starting salary, this person will also be entitled to excellent benefits which include up to 10% employer pension contribution, 23 days holiday – rising to 27 days, life assurance, bonus scheme and lots more!

They recruit based on potential, values and fit, rather than just experience and qualifications. They are an inclusive Team that values diversity and community, what makes us different as well as what we have in common.

As the UX UI Customer Experience Lead, you will work with the Service Improvement team to implement the customer digital strategy, ensuring that they can provide a customer-focused digital experience that is aligned to the business strategy.

You’ll review all aspects of customers’ digital journey and use your analytical skills to identify improvements that will help to achieve digital objectives. You will work across all digital channels, with outside agencies, operational teams, IT function and the wider stakeholder community, ensuring adoption and engagement with the digital environment.

You will also:

  • Design and oversee the customer digital portfolio, defining the digital roadmap alongside the Service Improvement Team
  • Be the voice of the customer, understanding where the biggest pain points are through customer journey mapping and behavioural analysis
  • Champion a test and learn culture
  • Create a set of digital KPIs and dashboards
  • Become the ‘digital customer journey expert’ in the business

About You: 

We’re seeking a UX UI Customer Experience Lead with Strong UX/UI capability and customer experience design and someone who has experience translating a user journey into a defined set of requirements, user stories and acceptance criteria. Experience with user testing, AB testing and gathering and/or analysing customer feedback and behavioural analytics. You will also have experience managing 3rd party suppliers, such as a digital agency and be familiar with standard software tools (Google Analytics, Hotjar etc)

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this role and if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.

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