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IT Service Delivery Manager

£60,000 - £65,000
Surrey
LH17097
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The IT Service Delivery Manager

The job holder will develop and maintain a detailed knowledge of relevant IT Frameworks and be responsible for the production and implementation of all necessary local IT policies and procedures to create a robust IT Service Delivery framework through which to deliver a high standard to IT services. Duties to include:

  • Lead and manage the internal IT Service Delivery teams through performance management, coaching, mentoring and day to day direction
  • Manage suppliers of technology services
  • Manage and oversee all production systems
  • Manage and oversee all technology obsolescence, intervening where required to ensure the technology estate secures investment and resource to keep all systems and services current
  • Pro-actively identify, assess, manage and report IT related risks. Plan and execute mitigation and contingency actions
  • Contribute to the design and application of robust IT (including Cyber) Security controls and processes
  • Participate and contribute to the identification and selection of solutions and suppliers for new technology requirements, ensuring that appropriate service introduction standards and processes are followed
  • Plan and manage the costs associated with the running and maintenance of systems, identifying opportunity to contain and manage cost through efficiency, strategic investment and replacement / retirement of legacy / end of life solutions and related infrastructure.
  • Proactively identify and deliver IT continuous-improvement initiatives within corporate policy and guidelines to ensure adoption of relevant best practices for optimising IT costs, improving system performance, and delivery of new technology
  • Contribute as a member of the IT Leadership Team (ITLT) to the smooth running and leadership of the IT department

The IT Service Delivery Manager – Over to You!  

The successful candidate will hold proven record of managing multiple teams, experience of working in a complex IT environment comprising both internal and external IT providers; working in a formal structured environment, e.g., financial services, insurance or similar regulated industry

  • Proven record of working in a fast-paced environment dealing with multiple requests
  • Proven track record in building and maintaining effective supplier relationships in complex multi-vendor outsourced / third party supplier delivery models
  • Five years practical experience in IT technical and service management.
  • Excellent written and verbal communication skills.
  • Solid experience in budget planning, financial management and resource management.
  • A good technical appreciation of the Microsoft technology stack, wide and local area networking, application development, maintenance and support and database/MI solutions
  • Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management
  • ITIL qualification essential, PRINCE qualified desirable, Degree qualification would be an advantage.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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