Our Latest Vacancies

IT Support Assistant

£20,000 - £22,000
Surrey
MF16704

IT Support Assistant – Duties:

  • Assist in the update and maintenance of the Intranet
  • To manage the Phone Manager software to ensure that users are correctly logged in to their phone, setting up new starters/de-activating leavers, setting up voicemails and managing desk moves
  • Manage in-house and bespoke software including Equitrac and Bighand
  • Manage and maintain hardware including photocopiers and laptops
  • Manage routers/comms cabinet/switches/PCs and local network issues including wireless network / access points
  • Provide back up to the Information Systems Manager regarding primary to backup data line failover tests at all locations
  • Raising and monitoring issues with third party suppliers as appropriate ensuring a response within a reasonable time frame
  • Assist users in the setup of Skype and other online meetings/webinars/video conferencing
  • Assist users with the correct and secure copying of files from both inside and outside of Citrix/local PC to external drives/CDs as requested
  • Assisting in induction and desk side training for new users on all software packages and systems
  • Ensure the permissions on secure contact/clients/matters are set up correctly within Peppermint (Internal database) and any related network/SharePoint folders are secured correctly and fully tested
  • Monitor the operations support dashboard for any issues with the internal database (Peppermint issues and approvals and work with the internal development team to resolve any failures or irregularities
  • Complete IT set up checklists for all new staff/staff changes/leavers

 

 

The Successful IT Support Assistant will have:

 

  • A minimum of 12 months First Line Technical Support Experience
  • Able to demonstrate good general IT knowledge and ability
  • Any experience of providing support for bespoke software would be an advantage, as would any experience of training users.
  • Experience with Excel, Outlook, PowerPoint and Word, VBA, CRM and HTML would be an advantage. Experience of working within the Legal Sector would be an advantage
  • A commitment to quality and a logical approach to work
  • Fantastic user facing / customer service skills and the ability to communicate well with all levels of user within an organisation.
  • A good standard of education.

 

This is a fantastic opportunity to work for an outstanding organization based in Redhill. Career progression, excellent benefits and training are on offer for the right, motivated and dedicated professional. Apply Now!

 

Due to the number of CVs we receive, we will only be able to contact you if your application is successful.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.