Our Latest Vacancies

IT Support Assistant (1st Line Support)

£20,000 - £22,000

Our client can offer an outstanding opportunity to learn from senior, knowledgeable members of staff, and a proven career path with fantastic benefits and an even better working environment! Sound good? Apply today!


Reporting into the Head of IT Services, working as part of the in house IT team, this role supports the colleges operations by providing effective system and network support to the business.


The 1st Line / IT Support Assistant Duties:

  • Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems
  • Provide technical and administrative support and solutions
  • Follow documented control processes to ensure compliancy at all times
  • Resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system
  • Allocate and escalate enquiries as necessary if no immediate resolution is possible
  • Create and update self-help documents via the IT Service Desk knowledge base

Ok, so over to you! Our ideal 1st Line Support / IT Support Assistant will have:

  • Previous experience of 1st line support (1-2 years’ experience minimum) – REQUIRED!
  • IT qualifications (ITIL preferred)
  • Office 365 knowledge
  • Education sector experience is preferred
  • Experience / knowledge of the latest Microsoft Windows Desktop operating systems and Microsoft Office applications as well as a good understanding of IT infrastructure.
  • In addition, experience / knowledge of VMware vSphere, VMWare view, Apple Mac’s, mobile phone technologies including Android and IOS operating systems, IP telephony support and any experience within the education sector would be a bonus!


In addition to our clients state-of-the-art facilities and friendly, supportive working environment they can offer you excellent training opportunities, generous annual leave entitlement, childcare vouchers, pension scheme, onsite gym and free parking.


Sound interesting and something you would love to be part of? Apply today!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.