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Our Latest Vacancies
2nd Line Support Engineer
The Successful 2nd Line Support Technician will have;
- Solid experience in a 2nd Line Support position within a Service Desk Environment.
- Experience of working with SLA’s, KPI’s. CSAT and proper escalation process.
- In depth knowledge of commercial ITSM tools i.e. Solarwinds MSP, Autotask, Service Now (Ticket triage, Automations, workflows, incident & problem management, change management)
- In depth knowledge of RMM tools utilised for monitoring, auto-healing, patching etc (Kaseya, Solarwinds RMM, Datto RMM, ConnectWise Automate, NinjaRMM etc)
- Exchange Server (2013, Exchange Online) configuration & administration
- Extensive Powershell and GPO management skills
- O365, MS Teams, & Sharepoint on line Management
- Experience in a Windows server environment, 2008R2, 2012, 2016 (Server Setup, Configuration, Management, Maintenance)
This is a fantastic opportunity to work for a brilliant organisation based in Epsom. Career progression and plenty of training on offer for the right, motivated and dedicated professional. Apply Now!
Due to the number of CVs we receive, we will only be able to contact you if your application is successful.
YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.