Our Latest Vacancies
Technical Support Advisor
£18,000 - £20,000
An excellent opportunity for a candidate looking to become a specialist in providing support for specialist high tech equipment. Working for this fantastic company will not only provide you with excellent training, you will also receive a great pension scheme, private medical healthcare, Bonus, 25 days holiday, free parking, gym membership and access to modern kitchen facilities!
More about them…
They were established in 1969 and are now a leading satellite communications provider who pride themselves on delivering excellent customer service, whilst delivering off-the-shelf or bespoke products and packages to suit clients’ needs.
They operate on a global scale and work with the Corporate, Government, Maritime, Oil & Gas and Super Yachts industries including having a great working relationship with the Military.
What will your working week be like?
This is a fantastic opportunity to join a friendly team of specialists. You will be joining a team of Technical Customer Support Advisors taking calls from customers, troubleshooting and providing technical support assistance on a range of systems and software, for which you will be provided with full training on.
The successful candidate will need to have a keen interest in learning about new products and systems, and full training will be provided on the specialist equipment. Previous experience within a technical or customer focused support role is preferred, and excellent customer service skills are a must!
The following experience could make you an ideal applicant:
- Experience working in a role where there has been demonstrable experience in dealing directly with enquiries and issues from multiple customers
- Experience working on an IT / Helpdesk or in a Call Centre would be desirable and advantageous, but isn’t essential
- Keen interest and desire in technology
- Excellent communicator able to liaise with customers in a professional and courteous manner
- Ability to work through problems with customers achieving positive outcomes
- Able to prioritise work and triage support calls
- Willingness to learn coupled with a ‘Can do’ attitude
- Ability to work and thrive in a fast-paced environment
Please note - the role operates on a shift basis which covers the hours of 7am – 10pm (e.g. 7am-7pm, 8am-8pm etc.) with 12 hours shifts on a 4 on, 4 off basis. Please only apply for this role if you are happy to work on a shift basis! An additional payment of £2,000 per year will be paid as a shift allowance.
Interested to hear more? Apply now or feel free to call us on 01883 330 336 quoting Ref: CR/15546
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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