Our Latest Vacancies
Service Desk Engineer
£20,000 to £25,000
Southwick, West Sussex
This company is growing…fast! It is expected that the successful candidate will have a desire to go on to lead, whether that be leading teams or leading technology strategies is not fixed. The candidate will train and grow into a senior figure in the Solutions team and with the right ambition the world is their oyster. You will be provided with vendor relevant training to enable you to do your job effectively.
More about them…
Originating from a FTSE 50 company, this fantastic organisation was founded to deliver technical excellence and an unrivalled level of service and support to its clients. They are a specialist Cisco mobility and Data Centre solutions provider that helps clients plan, design, build, manage and maintain their IT infrastructures. With a keen focus on chosen partners and vendors, they are truly specialised and highly accredited.
With a global client base spanning all industry sectors, public and private, they are a recognised industry leader, listing in the Deloitte Technology Fast 500 awards as one of the fastest growing technology businesses across EMEA!
What will your working week be like?
As part of the growing success, they have an immediate vacancy for an outstanding candidate to assist in providing support to their valued customers.
The job will be primarily based in our vibrant office just outside of Brighton (moving soon to a better, brand new office!), though the candidate will also have the opportunity to go on site at client's locations to implement our industry leading solutions. The role will include some out of hours support and candidates will be provided best in breed tools in order to achieve this.
The three main focus points for the role are:
- Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc.)
- Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
- Owning local support processes (DB management, spares holdings, lab builds, escalations etc.)
The candidate should have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. Having the following would be highly advantageous but is definitely not essential, VMware ESXi or Hyper-V.
Interested to hear more? Apply now or feel free to call us quoting Ref: CR/15501
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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