Our Latest Vacancies
Customer Helpdesk Analyst
£22,000 to £25,000
About the company
Established for over 30 years, this growing company offer innovative IT services and software within the energy and pharmaceutical sectors. They now have a requirement for an additional team member to support new developments within the company. The company offer excellent opportunities for career progression and personal development along with 25 days holiday, private pension scheme, free on-site parking and private medical cover. They have a relaxed and friendly working environment, modern offices and are easily accessible via public transport.
This position will support new developments within the company and provide initial support to clients calling in regarding their application. You will be provided with initial training and will become the expert on the new product!
You will take initial calls from clients and understand the query, providing support where you can. Escalated calls must be logged correctly and clients updated within Service Level Agreements.
As this is a new position within the company you will be responsible for creating and maintaining process documentation and communicating this across the business. You will also implement and process or system improvements and support other activities to provide the highest standard of client care.
Over to you….
You will already have experience within an office based customer service role and be able to transfer your strong communication and organisation skills to this new role. An interest in IT would be highly advantageous and a good working knowledge of MS Office including MS Excel is essential.
You should be a natural organiser, have strong attention to details and be able to resolve problems.
If you are looking for an opportunity to join a company who offer a friendly working environment, enthusiastic and skilled team and a continually challenging role then this could be the role for you.
Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.