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IT Helpdesk Analyst Contract

£120.00 - £120.00

£16 per hour / £120 per day – 3 month duration


This Contract falls inside IR35 Regulations

Key Skills: IT Support. IT Technician. Hardware. Software. Helpdesk. 1st line support. Customer Services.


Do you have solid experience working in an IT Support role, working on a busy Help Desk? Do you have an excellent understanding of PC Hardware, Networks and Software products with very good interpersonal and communication skills?


Then we have a fantastic opportunity for you!


Job Purpose:


  • To provide support to staff in regards to a new roll out of systems throughout the whole organisation.




  • Responsible for IT support to staff.


Key Responsibilities:


  • Help Desk Operation
  • To receive IT incidents or requests from the customer and to ensure that they are logged and correctly classified in line with the agreed requirements.
  • To diagnose all IT incidents or requests and resolve where possible following agreed support documentation and methods.
  • To escalate any IT incidents or requests that require further diagnosis to the correct support group and to monitor the progress of these incidents or requests until resolution.
  • To check on a regular basis, the progression of all escalated IT incidents or requests and to report upon any incidents or requests that are close to reaching the agreed fix times.
  • To confirm with all customers who have logged an incident or request that incident or request closure can be completed prior to final closure.




  • Good knowledge of PC based Office applications (i.e. Word, PowerPoint, Excel, Outlook, etc.)
  • A detailed knowledge of IT Help Desk systems.
  • Knowledge of the operation of retail IT systems. A detailed knowledge of how retail IT systems work and how to perform support at a 1st line level.
  • A general understanding of PC hardware, network and software products.
  • Knowledge of customer care best practice.


Key Skills: IT Support. IT Technician. Hardware. Software. Helpdesk. 1st line support. Customer Services.

In return the client is offering a generous contract rate as well as the chance to work with a huge national organisation and well-known brand that is currently growing.


Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.