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Service Leader (Delivery Manager / Service Desk Manager / SDM)
£35,000 to £45,000 dependent on experience
MCP. Microsoft Certification. MCDST. Desktop. Service Desk Manager. Service Delivery Manager. SDM. ConnectWise. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP. ITIL.
Check out these benefits…
Do you want to work for a company that offers a great bonus scheme and a holiday package rising up to 25 days with years of service? Company pension and Death in service insurance, healthcare and an interest free travel loan? On top of their highly impressive offices you also have a subsidised cafeteria and are enrolled for Microsoft training and Certifications!!!
What more could you want?
Our client is a Microsoft Gold Certified Partner and also has fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff! Sound interesting? Apply today!
Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.
What is required for the SDM role?
- Demonstrable IT technical and service management experience.
- Working in a complex IT environment comprising both internal and external IT providers.
- Preferably practical experience of implementing or managing IT Service delivery using ITIL processes.
- Ability to manage small teams in a dynamic environment delivering business critical systems.
- Experienced in using and working with ConnectWise.
- Working in a formal structured environment, e.g. financial services, insurance or similar regulated industry, preferred.
Responsibilities for the role:
The job holder will be expected to define, introduce and operate appropriate service delivery processes, controls and metrics to develop an efficient and professional IT service delivery function IT Service Delivery and its stakeholders. Ensuring an extremely high level of customer service is carried out by the whole team and customer and clients are left satisfied.
The successful applicant will have direct responsibility for the management and leadership of the IT Service desk, and application support teams. Effective management of internal and external IT suppliers will also be critical to ensure delivery of IT services.
If you are interested in finding out more, then apply now and someone will be more than happy to discuss in more detail!