Our Latest Vacancies

IT Service Desk Engineer (2nd Line)

£27,000 - £30,000
Greater London

How does working for a small but growing MSP based in Camden who have been going for 15 years sound? They currently support approx. 500 mixed Windows and Mac end-points over 50 regular customers and have a small but effective team. As they continue to grow, his role represents an opportunity to take ownership of the very customer focused service desk, having an impact on how they develop services and relationships with their clients.

An excellent opportunity to join a real family feel company which will provide you with the chance to grow and develop your career.

The IT Service Desk Engineer Responsibilities:

  •          To be the primary support contact to our client base, resolving the majority of 1st / 2nd line support requests via phone, email and remote tools, while providing an exceptional client experience
  •          Take responsibility and co-ordinate escalated tickets with other team members
  •          Primarily office-based role but site visits & client meetings will be expected
  •          Help identify and develop policies and procedure that improve the client experience
  •          General client relationship management

The IT Service Desk Engineer Skill-Set:

  •          Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications
  •          Confident, outgoing personality with clear written and verbal communication skills, comfortable dealing with all levels of clients.
  •          Team player who can work on their own initiative
  •          Strong Windows, networking and Mac exposure including: AD, Group Policy, DNS, TCP/IP, switches, routers, firewalls, VPN’s, Windows Server 08/12/R2, Exchange 07/10, Mac OSX, O365
  •          Strong customer support skills with a desire to provide an excellent customer experience, capable of identifying, taking ownership and developing solutions to resolve repetitive issues
  •          Aware of ITIL processes
  •          Demonstrable pro-activeness with a willingness to learn and develop
  •          Have used ConnectWise or similar PSA & RMM tools (training will be provided)
  •          Ideally, you will have worked at an MSP in a recent position, understands the fast paced and dynamic nature of MSP’s and is performance/KPI driven

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.