Our Latest Vacancies

IT Support Engineer

£22,000 - £26,000
Greater London

My client can offer a fantastic working environment, the chance to be part of an extremely stable, well-established organisation with a loyal client base and rewards for loyal staff. They can offer career progression as well as scope for further training and development. This is the chance to work for an exciting company experiencing steady growth with a supportive work environment. Sound interesting and something you would love to be part of? Apply today!

More about them…

Providing IT Solutions, IT Support and Cloud Services, they have been established for over 20 years and have built up a loyal client base. Currently they are looking to grow the business and are on the hunt for hard working and highly motivated professionals who are looking to progress their career!

What will your working week be like?

Your primary responsibility will be to deliver functional and technical support to customers, ensuring the needs of the customers are not only met but exceeded. This is a multi-skilled role involved scheduled service visits to commercial clients. You will be required to travel to different client sites in London and the Home Counties but this is just occasionally.

This is an ideal opportunity for a customer-focused individual with a technical background and drive to succeed. We are looking an Engineer who understands the importance of customer service to clients.

What will you be doing?   

  • Be the first point of contact for clients with technical queries over the phone and ticketing system.
  • Responsibilities - 1st and 2nd Level Technical Support on desk, remotely or via phone.
  • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients.
  • Troubleshoot a wide variety of technical issues.
  • Manage multiple tickets at any one time based on priority.
  • Meet SLA’s including fast phone pickups, client priority tickets and billability.
  • Attend client sites when needed to troubleshoot and resolve issues.
  • Have the opportunity to work on projects.

What you will need?  

  • Proven experience within an IT support based role. MSP desirable but not essential.
  • Excellent customer service skills.
  • Excellent communication and administrative skills.
  • Have strong troubleshooting techniques.
  • High motivation and development skills.
  • A good understanding of all Microsoft Windows platforms in particular 8/8.1/10.
  • Basic knowledge of Microsoft Office Suites and Microsoft Office 365.
  • Basic technical understanding of networks: WAN and LAN Connectivity, including routers, firewalls and security.
  • Working knowledge of antivirus software and spam filtering systems.

Interested to hear more? Apply now or feel free to call us on 01883 330 336

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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