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2nd Line Support Engineer

Are you an experienced Technical Support Engineer with knowledge/experience of database programming?

Do you have experience of Active Directory, Windows Server, and Office 365?

We are currently recruiting for a 2^nd Line Support Engineer to work for an incredibly prestigious and reputable organisation within the education sector. The organisation is one of the UK’s leading college groups with an outstanding working environment in which the 2^nd Line Support Engineer can progress.  Joining the clients Computer Services Team, this role will require the successor to play an integral part in the technology programmes of which the college of recently invested heavily in.

£24,000 to £26,000 DOE plus excellent benefits (Generous holiday entitlement, onsite parking, retail discount scheme, Gym on Site, Discounted Salon, excellent pension scheme, Costa Coffee Shop on site, Nursery Facilities and much more)

Monday to Friday 8:30 – 17:00

Farnborough, GU14

2^nd Line Support Engineer Duties:

The role will be to provide IT support to end users throughout the college, as well as maintaining and driving the development on college-based systems and projects on the horizon, including:

• Maintain and develop new starter admin processes.
• Integration between MIS and computer service systems
• Prepare and maintain appropriate documentation and provide report to Computer Services Manager
• Support and develop college Online learning platform.
• Provide 1^st and 2^nd Line helpdesk support and advice to end users throughout the college including students, Academic teaching staff, Support staff and Adult Education Coordinators.
• To install and configure PC hardware, software and peripherals.

2^nd Line Support Engineer will have the following technical expertise and experience.

• Minimum of 2 A Levels or equivalent
• Knowledge of Windows Server 2008 / 2012 administration, Windows 7 and 10, Office 365, Active Directory, Exchange etc.
• Exposure to PowerShell and any database programming languages are essential
• Experience of and maintenance of account creations and deletion process essential
• A full UK driving licence required due to travel between sites
• Desirable - Experience of any other networks admin processes would be beneficial

In return, the client can offer an exciting career path, in a well-established organisation that is very proud of its reputation. The client offers an excellent benefits package including a gym on site, Discounted Salon, excellent pension scheme, as well as the chance to play a key role in an organisation that values its employees and treats them exceptionally well.

Skills: Desktop Support. Support Engineer. 1^st Line, 2^nd Line IT Support, Apple Mac. Programming, PowerShell, C#, python, SQL, SCM, Windows. Linux. Novell. Networks. Hardware., DNS, DHCP, Switches, Routers, Active Directory, AD, Operating Systems.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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