Our Latest Vacancies

2nd Line Support Engineer

£30,000 - £35,000
Surrey
LC16587

The Successful 2nd Line Support Technician will have;

 

  • Solid experience in a 2nd Line Support position within a Service Desk Environment.
  • Experience of working with SLA’s, KPI’s. CSAT and proper escalation process.
  • In depth knowledge of commercial ITSM tools i.e. Solarwinds MSP, Autotask, Service Now (Ticket triage, Automations, workflows, incident & problem management, change management)
  • In depth knowledge of RMM tools utilised for monitoring, auto-healing, patching etc (Kaseya, Solarwinds RMM, Datto RMM, ConnectWise Automate, NinjaRMM etc)
  • Exchange Server (2013, Exchange Online) configuration & administration
  • Extensive Powershell and GPO management skills
  • O365, MS Teams, & Sharepoint on line Management
  • Experience in a Windows server environment, 2008R2, 2012, 2016 (Server Setup, Configuration, Management, Maintenance)

 

This is a fantastic opportunity to work for a brilliant organisation based in Epsom. Career progression and plenty of training on offer for the right, motivated and dedicated professional. Apply Now!

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Due to the number of CVs we receive, we will only be able to contact you if your application is successful.

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