Our Latest Vacancies

IT Support Analyst

£28,000 - £34,000
London
JB/16275
Apply Now Talk To Us

Our client is one of the largest insurance companies in the UK. They are looking for an experienced IT Support Analyst to join them on a permanent basis, to work at their London office.

Sound interesting and something you would love to be a part of? Apply today!

Here's what's in it for you

  • Generous salary, pension
  • 24 days holiday plus Bank Holidays rising to 30 days with length of service
  • Annual Reviews
  • Childcare vouchers
  • Cycle to work scheme
  • Onsite health screening and virtual GP services
  • Enhanced maternity pay
  • Season ticket loans

The IT Support Analyst Role:

As a member of the Support team, you will participate in all areas of second/third line user support for all installed systems. You will be responsible for ensuring that end users are receiving the appropriate assistance. This includes the responsibility of all procedures related to the identification, prioritisation, and resolution of end user requests and incidents, including the monitoring, tracking, and coordination of all support functions.

Key Tasks and Responsibilities of the IT Support Analyst:

  • Installation of new equipment.
  • Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
  • Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.
  • Assist in day to day Infrastructure support tasks.
  • Be able to work in a fast-paced in-house support team
  • Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
  • Provide cover for other team members and ad hoc duties when requested by Management.
  • Deliver a continuous high level of customer service- 'We live Service'.
  • Log into the call centre on arrival, logout at the end of the day.
  • Support for printing fleet of HP and Xerox printers using Safecom

What you'll need to succeed as the IT Support Analyst:

Essential Key Skills:

  • Have solid experience in IT Service Desk environment and working in a technical customer facing role.
  • You should have detailed knowledge and understanding of Incident, Problem and Service Request management processes.
  • Understanding the general and legal principles applicable to insurance.
  • Windows 10
  • Office 2016
  • Citrix Support (Desktop Director)
  • AV Support

Desirable Key Skills:

  • Bit Locker
  • USB Encryption
  • LANDesk
  • Symantec Antivirus
  • Surface Pro's support
  • Laptop/Desktop support
  • Exposure to MAC's
  • Airwatch mobile MDM

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.