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Regional Service Delivery Manager

£36,000 - £40,000
London
LC/13910
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£36,000 - £40,000 plus outstanding benefits package including final salary pension, training, generous holiday and lots more!

Covering London and S/E 

Key Skills: Service Delivery. Management. ITIL. Education. Management. Windows Server. Incident Management. Service Desk. Desktop Operating Systems. TCP/IP, DNS, DHCP. Cisco. HP. Dell. Technical Documents. 

Is working for an incredibly successful national organisation within the learning sector.  They are one of the largest and fastest growing multi-site organisations in the UK. The IT Team Leader role is responsible for leading a small team and ensuring the smooth running, maintenance and development of all IT infrastructure for a large site within the education sector. 

Due to the nature of the role the candidate must be able to pass a DBS check. Current DBS would be highly beneficial! You must also be a driver with your own car and be happy to travel across London and the South East. 

The Regional Service Delivery Manager will manage the delivery of support services for a number of sites and be fully accountable for the achievement of agreed service levels for these sites. This is a key role combining technical expertise, the ability to build relationships at a Principal/Education Director level and good team management.

The Regional Service Delivery Manager Responsibilities:
Service Delivery – 60%

  • To own and manage the delivery of all support services to ensure high levels of performance (including management of any sub-contractors and matrix management of in-house delivery teams).
  • To assist with the resolution of any of your assigned sites specific service delivery issues, through route cause analysis of service failures.
  • To organise and chair scheduled IT Service Review meetings presenting performance reports and project updates
  • To build strong relationships with senior leaders, both central and at the academies and onsite staff.

Team Leader Duties – 30%

Technical Duties – 10%

Our Perfect Regional Service Delivery Manager Will Have:

  • ITIL Foundation
  • Previous Management experience
  • Experience working in either a Service Desk or ITIL environment
  • Good working knowledge of Microsoft Server and desktop Operating Systems, Microsoft Server and desktop applications is essential.
  • Good understanding of TCP/IP, DNS, DHCP and VPN’s.
  • Thorough understanding of general printing, backup, antivirus and security principles.
  • Proven knowledge of Server, PC and networking hardware, preferably HP, Dell, and Cisco
  • Ability to write clear, accurate technical documents.

 

If you are looking for a new challenge in a hugely successful enterprise level organisation, please contact us today! Are you good at leading a team and want to hit the ground running then apply today

Key Skills: Service Delivery. Management. ITIL. Education. Management. Windows Server. Incident Management. Service Desk. Desktop Operating Systems. TCP/IP, DNS, DHCP. Cisco. HP. Dell. Technical Documents.