Our Latest Vacancies
Helpdesk Consultant / Customer Service Advisor
£18,000 - £25,000 plus fantastic benefits including 25 days holiday plus BH, private pension, private medical, free parking etc.
Location: Croydon / Purley / Caterham
Key Skills: Helpdesk. Customer Support. 1st Line. Customer Service. Support Issues. Call Logging. Incident Management. Telephone. Email. Communication. SLA. Service Level Agreement. Microsoft Office. Troubleshoot. Technology. Call Operation System. IT Support Desk. Excel.
Are you a highly motivated and capable candidate who is looking to work in a busy IT helpdesk environment? You will be responsible for logging calls from customers and liaising with technical support teams and developers to resolve issues.
This role would suit either an IT candidate with experience of working in a helpdesk environment, or a Customer Service Advisor who has strong client skills who is keen to progress their career.
Our Client is a hugely successful organisation whom have developed their own bespoke software range, with a loyal and growing client base across multiple sectors!
This is a Customer Service Advisor role. The successful candidate will primarily be responsible for managing incoming support issues raised by our clients. This will involve logging the call in the incident management system and then assigning it to the relevant support person for investigation. This is a client facing role with Support issues being raised by telephone and email so the successful candidate must have excellent written and verbal communication skills.
Each support call has a strict deadline (SLA) so the successful candidate must be well organised to ensure that deadlines are not breached. The analyst will be responsible for recording any issues that clients are having with their software. A good working knowledge of Microsoft Office and an ability to troubleshoot is required.
This is a role that will suit someone with strong administration and communication skills looking to enter a challenging new field, or someone with strong customer service experience, or who has worked in a call centre. An interest in technology is desirable given the field.
Full training in the call operation system will be provided as well as keys systems that are to be supported. We are committed to employing and retaining a happy team and as such there are plenty of opportunities for growth within the organisation.
Sound interesting and something you would love to be part of? Apply today!
Our Ideal Candidate Will Have the Following;
- A minimum of 2 years’ working in a role where there has been demonstrable experience in dealing directly with enquiries and issues from multiple customers. Experience working on an IT Support Desk / Helpdesk or in a Call Centre would be desirable and advantageous
- Excellent communicator able to liaise with customer in a professional and courteous manner
- Ability to work through problems with customers achieving positive outcomes
- Able to prioritise work and triage support calls
- Strong administration skills
- Handle multiple tasks simultaneously and within tight time constraints
- Well organised with ability to manage time effectively
- Good working knowledge of Microsoft Office and applications, including Excel
- General aptitude for problem solving and excellent attention to detail
- Willingness to learn coupled with a ‘Can do’ attitude
- Ability to work and thrive in a fast-paced environment
Ok, so what have we got to offer you? A fantastic working environment, lots of career progression into other business areas, 25 days holiday, private pension scheme, comprehensive private medical cover, free parking and the chance to make a real difference within a growing organisation! Sound interesting? Apply today!
Key Skills: Helpdesk. Customer Support. 1st Line. Customer Service. Support Issues. Call Logging. Incident Management. Telephone. Email. Communication. SLA. Service Level Agreement. Microsoft Office. Troubleshoot. Technology. Call Operation System. IT Support Desk. Excel.
