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Infrastructure Support Engineer

£175.00 - £225.00
Surrey
CR15993
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The Contract Infrastructure Support Engineer Role:
The team provide support to a number of locations across the UK, including;

  • Remote and onsite support for end users
  • Replacement and repairs of PC’s laptops, iPhones and iPads
  • Support for all live AS Watson UK servers/services including monitoring, updating and repairing

 

This role sits within the Infrastructure Services Team (Infrastructure Engineers) whom provide support, stability, integrity and enhancement of the business based in the UK. The job holder will be jointly responsible for supporting the infrastructure environment and client services ensuring systems comply with the IT strategy and are monitored, secured, maintained and perform in accordance with agreed SLA's.

 

The Contract Infrastructure Support Engineer Duties:

 

  • Technically manage the operational infrastructure environment. (Wintel, iOS, VMWare, Veeam).
  • Provide network support to all sites, complying with ITIL processes.
  • Monitoring uptime and availability of the core and customer specific networks.
  • Provide secondary application support to all sites. Ensure incident escalations are dealt with in a timely fashion, and ITIL processes such as Change Control are being adhered to.
  • Be included in the 24x7 call out service as part of the agreed rota.
  • Provide and maintain client hardware for the user community.
  • Ensure that the asset management system is updated for all PC, server, printer and laptop changes.

 

The Contract Infrastructure Support Engineer will be:

 

  • Exceptional engineer, capable of taking ownership for critical infrastructure systems.
  • 2 years’ experience working in a busy multi-site support team.
  • Experience of providing support and an understanding of the challenges of the retail
  • sector.
  • Pragmatic thinker who can effectively work in or with project teams delivering
  • infrastructure solutions.
  • Excellent communication, documentation and workflow skills.
  • Analytical and logical approach to problem solving.
  • Excellent and proven customer service skills with a focus on the customers
  • experience.
  • Flexible approach and a willingness to learn and apply new skills and technologies.
  • Experience in managing 3rd party suppliers.
  • Experience providing technical and user focused documentation.

 

 

The Contract Infrastructure Engineer will need:

  • MS Windows 7 & 10, Server 2008 to 2016.
  • Office 365 Cloud Support inc Office 365 products.
  • Active Directory and Microsoft core services, Group Policy, DNS and DHCP
  • Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and
  • user authentication solutions.
  • HP & Dell storage, server and workstation
  • Virtualisation using VMWare vSphere 5.5 or later
  • VEEAM or similar solution.
  • Mobile Application/Device Management
  • Enterprise endpoint security experience
  • LAN and WAN troubleshooting
  • IP Voice and Telephone support

 

In addition, any of the following would be a welcome bonus, although is not a requirement;

  • Vendor certification; Microsoft and VMWare.
  • Dell EqualLogic iSCSI SAN.
  • Basic understanding of Microsoft SQL and Oracle.
  • Service Now or Top Desk.
  • Microsoft In-Tune
  • Sophos, Kaspersky or similar AV solution support.
  • SAN Storage experience
  • Apple Mac, iPhone and iPad devices.
  • Adobe Creative Suite.
  • CCENT qualified preferably CCNA
  • Demonstrable knowledge of Cisco switches and routers
  • Network and Equipment management: VLAN/VPN configuration, access control, Firewalls and VPN, analysing networks, and core connectivity

 

Key Skills:. Contractor. Infrastructure Support Engineer. IT Support. 2nd Line. Wintel. iOS. VMWare. Cisco. ITIL. Windows. Server. Office 365. Cloud Support. Active Directory. Group Policy. Exchange. HP, Dell, Storage. NetBackup, VEEAM, Mobile Device Management. LAN, WAN, IP Voice, CCENT, Mitel, Service Now, Top Desk.

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Due to the amount of CVs we receive we will only be able to contact you if your application is successful.   YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. Key Skills: