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2nd Line Network Support Technician

£23,111 - £23,111
South West
CR/15954
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 £23,111

Bristol, BS1

 

You will be entitled to a continuous Professional Development (CPD) Programme using industry certified accreditation, a pension scheme with a Local Government pension provider and a generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after five years (plus 8 Bank Holidays). Joining this great, rapidly growing organisation will give you the opportunity to fully utilise your current skillset whilst learning new processes and procedures. They offer a great work life balance and believe in training their staff to maximise their full potential.

Due to the nature of this position that you will be required to undertake a full DBS/CRB check.

One of the largest Multi-Academy Trusts in England. Established in 2004 with a vision to create "Exceptional Education at the Heart of the Community" and have since grown into a family of 49 Academies across the UK! Currently serving over 25,000 young people!

Progress your career with an organisation dedicated to transforming lives and learning!

 

The 2nd Line Support Technician Role:

To provide 2nd Line hardware and software support on calls that have been escalated from other lines of service. Taking the technical lead on ad hoc projects that are within your level of expertise. Mentoring of other members of the team.

The team’s function is to provide staff, pupil and external customers support for all aspects of an IT infrastructure, including Networking, Server, Desktop & Laptop Hardware (Tier 1 Products) and Software.

 

Core central services are referred to in this document. These include, but are not limited to:

  • Email
  • Internet
  • Internet Filtering
  • Cisco Telephone Systems
  • Wide Area Network
  • Local Area Network
  • Centralised Backup and Recovery
  • Technical Project Management
  • Patch Management
  • Antivirus
  • Server and File Storage
  • Release Management
  • Wireless Networks
  • Cloud services
  • Group wide internet/intranet technologies

 

To be considered for this role, you must have strong 2nd Line Support experience, particularly with excellent Cisco knowledge and a strong networking background.

 

In return the client can offer a fantastic career progression and a fast-paced, dynamic and incredibly exciting working environment with a great range of projects ready for you to sink your teeth into, plus benefits including a final salary pension, 25 days holiday rising to 30 and outstanding training investment.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruitIT Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.