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2nd Line Support Desk Engineer/Supervisor
£23,000 to £25,000 plus benefits: your birthday off, pension scheme, regular social events, training programme, free breakfast, snacks and drinks, possibility of international travel!
Orpington
Our client is a successful provider of IT services and solutions to a large range of customers throughout the UK, and internationally. They partner with businesses to help design, implement and support a range of IT solutions to enable their customers to operate more effectively.
More about them…
They are a modern, forward-thinking technology company, with energetic and enthusiastic staff. They pride themselves on their environment; not a typical MSP, they operate within a flat structure. They all get involved to resolve issues because teamwork is key to them. They enjoy work – it is a place of fun, laughter but also hard, heavily organised and efficient work.
Your day-to-day
- Assisting customers with their day-to-day issues
- Assisting with projects and deployments
- Providing exemplary customer service
- To assist in the supervision of the support desk
- Support the Technical Support Manager with setting goals and targets for the team
- Acting as the first point of escalation internally and externallyMaint
- ain and upkeep the support desk rotas to ensure appropriate staffing levels
- Assisting the Technical Support Manager with monthly/weekly reporting
The 2nd Line Support Desk Engineer/Supervisor will have experience in…
- VM Ware / Hyper V
- Windows Server 2016 / 2012 and 2008
- Active Directory, DHCP and DNS, TCP / IP
- Routers and Network Routing
- Network Infrastructure (Switches, Routers and Firewalls)
- MS Office Applications
- Office 365 Setup, Configuration, Migration and Management
- Cisco Networking Infrastructure
- Backup Technologies
- Windows 10 and Windows 7
- Group policy design, implementation and management
- VPN configurations and management
- Excellent organisation skills
- Exemplary communication skills
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
